People's livelihood issues are related to their basic needs and interests, and the use of information and communication technologies (ICTs), which enable citizens to actively participate in the governance of people's livelihood issues, has revolutionized the paradigm of managing and regulating affairs and issues in the city. Although livelihood issues are different from physical objects, they occur in a specific space, are still affected by many geospatial factors, and should also exhibit specific spatial characteristics. To investigate the spatial characteristics and influencing factors of livelihood issues in the main urban areas of Chengdu City, the study was based on the data of livelihood issues in Chengdu City's online governance platform. First, it explored the spatial and temporal distribution characteristics of livelihood issues in the main urban areas of Chengdu City by using spatial analysis. It then analyzed the influencing factors of the spatial differentiation of livelihood issues by using text analysis and Geodetectors, and finally put forward the countermeasures for governance of livelihood issues. The results show that holidays and temperature changes may affect the intensity of people's daily activities and regulate the periodicity of production and life, causing the number of livelihood issues to change with the seasons, showing an increase in the number of livelihood issues in spring and fall, and a decrease in the number of livelihood issues in summer and winter. The cold spots and hot spots of livelihood issues are characterized by marginalization and concentration in space. The livelihood issues in the categories of residents' life, road traffic, housing and land, social service, city environment, and building production are spatially clustered, with the kernel density values decreasing from the center to the periphery, and the high-value areas dispersed in the form of small clusters. The overall explanatory power of commercial conditions and public service conditions in explaining the spatial differentiation of livelihood issues surpasses that of demographic conditions and traffic conditions. This study expands the research path of livelihood issues, enriches the data sources, and supplements the research on livelihood issues at small scales with subdistricts as the research unit. The study's findings can aid in identifying the spatial and temporal patterns of livelihood issues, and serve as a foundation for devising strategies to prevent and address livelihood issues.

In the context of the digital era, the application of an online governance platform makes urban governance more intelligent and efficient. As a critical component of urban governance, livelihood issues are inextricably linked to people's daily lives. The majority of current research focuses on the governance of livelihood issues; nevertheless, there is still a lack of research into whether livelihood issues have specific spatial characteristics and what variables influence their spatial distribution. We collected data on livelihood issues with spatial attributes using an online governance platform. After conducting spatial analysis, we discovered that the characteristics of the spatial distribution of livelihood issues show the marginalization and concentration of subdistricts with low rates of livelihood issues and notably concentrated livelihood issues, and that livelihood issues are more frequent at the junction of subdistricts. The density of commercial and public service facilities has a stronger influence on the distribution of livelihood issues than the density of transportation and demographic conditions. This study takes a novel approach to studying livelihood issues by conducting in-depth analyses of spatial and temporal distribution characteristics, as well as influencing factors, and can serve as a foundation for the development of urban governance countermeasures, thereby improving the effectiveness of urban governance and urban development quality.