Eine Plattform für die Wissenschaft: Bauingenieurwesen, Architektur und Urbanistik
Eine Plattform für die Wissenschaft: Bauingenieurwesen, Architektur und Urbanistik
Quality of service of tram services in Hong Kong
In 2010, HKT applied for the increase in tram fare which is the first time of application in the last 13 years. The main supporting for their application is the urgent need to improve the efficiency, safety and quality of services in order to provide the sustainable tram operations and ensure there is sufficient capital support for the over $200 million improvement projects while the foreseeable business deficits in 2011 In view of the reason for applying the increase in fare, the tram service quality will be measured according to the fixed route transit service measures from the Transit Capacity and Quality of Service Manual. Both of the availability and quality factors will be measured by the observation and passengers’ survey respectively. Furthermore, the 2009 survey result will also be used under the comparative approach to find out the changes in passengers’ perception and expectation to the tram service and their response to the increase in tram fare. By figuring out the actual quality of tram service, the necessity and the effectiveness of the tram service improvement programmes would be identified. Moreover, in order to access and monitor the tram service quality, it is used to analyze the applicability of the QoS measurement in Hong Kong tram service and important to develop the new quality of service measure for the Hong Kong tram according to the specialized factors for tram service that is important for the government, HKT and the tram passengers in order to access and monitoring the quality of tram service provided. ; published_or_final_version ; Transport Policy and Planning ; Master ; Master of Arts in Transport Policy and Planning
Quality of service of tram services in Hong Kong
In 2010, HKT applied for the increase in tram fare which is the first time of application in the last 13 years. The main supporting for their application is the urgent need to improve the efficiency, safety and quality of services in order to provide the sustainable tram operations and ensure there is sufficient capital support for the over $200 million improvement projects while the foreseeable business deficits in 2011 In view of the reason for applying the increase in fare, the tram service quality will be measured according to the fixed route transit service measures from the Transit Capacity and Quality of Service Manual. Both of the availability and quality factors will be measured by the observation and passengers’ survey respectively. Furthermore, the 2009 survey result will also be used under the comparative approach to find out the changes in passengers’ perception and expectation to the tram service and their response to the increase in tram fare. By figuring out the actual quality of tram service, the necessity and the effectiveness of the tram service improvement programmes would be identified. Moreover, in order to access and monitor the tram service quality, it is used to analyze the applicability of the QoS measurement in Hong Kong tram service and important to develop the new quality of service measure for the Hong Kong tram according to the specialized factors for tram service that is important for the government, HKT and the tram passengers in order to access and monitoring the quality of tram service provided. ; published_or_final_version ; Transport Policy and Planning ; Master ; Master of Arts in Transport Policy and Planning
Quality of service of tram services in Hong Kong
Kwok, Ka-yan. (Autor:in) / 郭嘉欣. (Autor:in)
b4818774
http://hub.hku.hk/bib/B48187744
Hochschulschrift
Elektronische Ressource
Englisch
DDC:
710
Service reservoirs in Hong Kong
| British Library Conference Proceedings | 1996
| Wiley | 2014
| Online Contents | 1998
| Online Contents | 2016