Handling Customer Complaints in the Philadelphia Water Department

Frey, Carl W. | Wiley | 1960

Handling Consumer Complaints

Martin, Lawrence E. | Wiley | 1955

Valuable Lessons from Customer Complaints

Gardner, R. / University of Leeds; Nuffield Institute of Health | British Library Conference Proceedings | 1995

Handling Complaints About Quality

Arnold, G. E. | Wiley | 1939

Monitoring and dealing with customer complaints

Jones, J.G. | Online Contents | 1996