Eine Plattform für die Wissenschaft: Bauingenieurwesen, Architektur und Urbanistik
Eine Plattform für die Wissenschaft: Bauingenieurwesen, Architektur und Urbanistik
Overcoming Communication Complexities on Construction Site
There are various ethnicities and cultures within South Africa's construction industry, which frequently lead to ineffective communication or miscommunication. The purpose of this research is to determine the root cause of communication problems on South African construction sites and how such communication challenges can be addressed. A qualitative research method was used in this study. Interview was used as an instrument to collect the data. Purposive sampling was used to select the target population – practicing construction or site managers who actively engage and supervise the work force on the job site. The thematic approach to analyzing qualitative data was used to analyze the collected data. The study found that the main causes of miscommunication is the lack of language and verbal communication proficiency, overload of information or instructions, cultural differences, intrinsic characteristics, and poor cell phone network. It also become evident that approaches including the use of interpreter, training, and the development of construction ‘Fanagalo’ could be adopted to mitigate these communication challenges. The study proffer strategies that can help to attain effective communication on site. Secondly, it contributes to the body of knowledge in the field of construction communication. This study was limited to selected construction firms in Bloemfontein; however, the strategies proffered could be adopted/adapted in other provinces.
Overcoming Communication Complexities on Construction Site
There are various ethnicities and cultures within South Africa's construction industry, which frequently lead to ineffective communication or miscommunication. The purpose of this research is to determine the root cause of communication problems on South African construction sites and how such communication challenges can be addressed. A qualitative research method was used in this study. Interview was used as an instrument to collect the data. Purposive sampling was used to select the target population – practicing construction or site managers who actively engage and supervise the work force on the job site. The thematic approach to analyzing qualitative data was used to analyze the collected data. The study found that the main causes of miscommunication is the lack of language and verbal communication proficiency, overload of information or instructions, cultural differences, intrinsic characteristics, and poor cell phone network. It also become evident that approaches including the use of interpreter, training, and the development of construction ‘Fanagalo’ could be adopted to mitigate these communication challenges. The study proffer strategies that can help to attain effective communication on site. Secondly, it contributes to the body of knowledge in the field of construction communication. This study was limited to selected construction firms in Bloemfontein; however, the strategies proffered could be adopted/adapted in other provinces.
Overcoming Communication Complexities on Construction Site
Aigbavboa, Clinton (Herausgeber:in) / Thwala, Wellington (Herausgeber:in) / Aghimien, Douglas (Herausgeber:in) / Schmidt, Heinrich Carl (Autor:in) / Simpeh, Fredrick (Autor:in)
Construction Industry Development Board Postgraduate Research Conference ; 2022 ; Eastern Cape, South Africa
Towards a Sustainable Construction Industry: The Role of Innovation and Digitalisation ; Kapitel: 33 ; 325-335
24.04.2023
11 pages
Aufsatz/Kapitel (Buch)
Elektronische Ressource
Englisch
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