Eine Plattform für die Wissenschaft: Bauingenieurwesen, Architektur und Urbanistik
Eine Plattform für die Wissenschaft: Bauingenieurwesen, Architektur und Urbanistik
Customer Service Training Pays Off in a Crisis
AWWA recognizes the importance of customer service and diversity in our industry. Members of the Customer Service Committee and Diversity & Member Inclusion Committee work diligently to develop training and promotional materials to further the missions of improved customer service and recognition of diversity. Being able to work with customers and understand their diverse needs is an increasingly important part of utility management. Offering training to customer service professionals is one way to help bolster employees' ability to work effectively with customers on a day‐to‐day basis as well as during unique crisis situations.
Customer Service Training Pays Off in a Crisis
AWWA recognizes the importance of customer service and diversity in our industry. Members of the Customer Service Committee and Diversity & Member Inclusion Committee work diligently to develop training and promotional materials to further the missions of improved customer service and recognition of diversity. Being able to work with customers and understand their diverse needs is an increasingly important part of utility management. Offering training to customer service professionals is one way to help bolster employees' ability to work effectively with customers on a day‐to‐day basis as well as during unique crisis situations.
Customer Service Training Pays Off in a Crisis
Lennox, Brenda (Autor:in) / Segal, Martha (Autor:in)
Journal ‐ American Water Works Association ; 107 ; 26-30
01.09.2015
3 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
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