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Voice Mail for the '90s: A Case Study
The Monterey Division of the California—American Water Company, after assessing the capabilities of its phone system, decided it needed a better way to provide telephone‐related services to its customers. A number of options were examined, and the company chose to lease a voice‐mail system that allows automated notification of on‐call personnel, call routing, and transmittal of messages to a large number of people. Depending on a purveyor's particular needs, voice‐mail systems may allow more control of customer service and emergency response processes at a lower cost than conventional procedures.
Voice Mail for the '90s: A Case Study
The Monterey Division of the California—American Water Company, after assessing the capabilities of its phone system, decided it needed a better way to provide telephone‐related services to its customers. A number of options were examined, and the company chose to lease a voice‐mail system that allows automated notification of on‐call personnel, call routing, and transmittal of messages to a large number of people. Depending on a purveyor's particular needs, voice‐mail systems may allow more control of customer service and emergency response processes at a lower cost than conventional procedures.
Voice Mail for the '90s: A Case Study
Bales, Todd Scott (Autor:in)
Journal ‐ American Water Works Association ; 84 ; 50-52
01.02.1992
3 pages
Aufsatz (Zeitschrift)
Elektronische Ressource
Englisch
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