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Applying Total Quality Management in Service Organizations

Culp, G. / Smith, A. / Washington State University; College of Engineering and Architecture; University of Idaho; College of Engineering

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Applying Total Quality Management in Service Organizations

Culp, G. / Smith, A. / Washington State University; College of Engineering and Architecture; University of Idaho; College of Engineering

Applying Total Quality Management in Service Organizations

Culp, G. / Smith, A. / Washington State University; College of Engineering and Architecture; University of Idaho; College of Engineering

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Document information

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Title:

Applying Total Quality Management in Service Organizations

Contributors:

Culp, G. (author) / Smith, A. (author) / Washington State University; College of Engineering and Architecture; University of Idaho; College of Engineering

Conference:

44th, Annual road builders' clinic ; 1993 ; Coeur d'Alene; ID

Published in:

Annual road builders' clinic ; 217-230

ANNUAL ROAD BUILDERS CLINIC PROCEEDINGS

Publication date:

1993-01-01

Size:

14 pages

Type of media:

Conference paper

Type of material:

Language:

English

Keywords:

road builders , engineering , architecture

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