A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Quality of Public Service Delivery and Trust in Government
Quality of Public Service Delivery and Trust in Government
Quality of Public Service Delivery and Trust in Government
Bouckaert, G. (author) / Van de Walle, S. (author) / Salminen, A. / European Group of Public Administration
Conference, European Group of Public Administration ; 2001 ; Vaasa, Finland
2003-01-01
20 pages
Conference paper
English
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Adapting to Service Quality; Building Public Trust through A Servqual Perspective
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