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Effect of Disruptions on Service Quality and Market Share: Evidence from the U.S. Domestic Airline Industry
Effect of Disruptions on Service Quality and Market Share: Evidence from the U.S. Domestic Airline Industry
Effect of Disruptions on Service Quality and Market Share: Evidence from the U.S. Domestic Airline Industry
Mellat-Parast, M. (author) / Fini, E.H. (author)
TRANSPORTATION RESEARCH RECORD ; 34-40
2011-01-01
7 pages
Article (Journal)
English
DDC:
388
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