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Factors affecting efficiency of electronic customs and firm performance in Vietnam
The paper identifies the enablers (drivers) and inhibitors (barriers) influencing e-customs implementation in Vietnam (known as a developing country with a lower technological environment) along with determining the impact of e-customs on firm performance. The survey was conducted with the representatives (managers) of firms in five cities and provinces dominating Vietnam’s international trade. The data was analyzed using structural equation modeling (SEM). The findings show two significant drivers (enablers) - relative advantages and national culture, while compatibility and ease of use are the barriers. Previous studies showed that cultural dimensions related to ‘uncertainty acceptance’ and ‘individualism’ encourage innovation; however, this paper demonstrates that ‘uncertainty avoidance’ and ‘collectivism’ promote e-customs deployment in Vietnam. Previously, Vietnamese culture was known for scoring high on cultural dimensions related to ‘power distance’ and ‘short-term orientation’. However, today, as an emerging country, Vietnamese has switched to ‘low distance’ and ‘long-term orientation’, especially in terms of e-customs innovation. Additionally, the paper also emphasized that e-customs implementation had a positive influence on firm performance in Vietnam. Based on the results of the paper, policy-makers can devise essential solutions to enhance e-customs implementation as well as managers of firms can set-up strategies to adapt to the modernized environment. ; Peer reviewed
Factors affecting efficiency of electronic customs and firm performance in Vietnam
The paper identifies the enablers (drivers) and inhibitors (barriers) influencing e-customs implementation in Vietnam (known as a developing country with a lower technological environment) along with determining the impact of e-customs on firm performance. The survey was conducted with the representatives (managers) of firms in five cities and provinces dominating Vietnam’s international trade. The data was analyzed using structural equation modeling (SEM). The findings show two significant drivers (enablers) - relative advantages and national culture, while compatibility and ease of use are the barriers. Previous studies showed that cultural dimensions related to ‘uncertainty acceptance’ and ‘individualism’ encourage innovation; however, this paper demonstrates that ‘uncertainty avoidance’ and ‘collectivism’ promote e-customs deployment in Vietnam. Previously, Vietnamese culture was known for scoring high on cultural dimensions related to ‘power distance’ and ‘short-term orientation’. However, today, as an emerging country, Vietnamese has switched to ‘low distance’ and ‘long-term orientation’, especially in terms of e-customs innovation. Additionally, the paper also emphasized that e-customs implementation had a positive influence on firm performance in Vietnam. Based on the results of the paper, policy-makers can devise essential solutions to enhance e-customs implementation as well as managers of firms can set-up strategies to adapt to the modernized environment. ; Peer reviewed
Factors affecting efficiency of electronic customs and firm performance in Vietnam
Nguyen, Hang Thanh (author) / Grant, David B. (author) / Bovis, Christopher (author) / Nguyen, Thuy Thi Le (author) / Mac, Yen Thi Hai (author) / Supply Chain Management and Social Responsibility, Helsinki
2021-08-11
Article (Journal)
Electronic Resource
English
KOTA2021 , Diffusion of Innovation , 1- Publicerad utomlands , E-Customs , Innovation , and Infrastructure , SDG 9 - Industry , Vietnam , https://helda.helsinki.fi/dhanken/handle/10227/434746 , 0- Ingen affiliation med ett företag , E-Government , 512 Business and Management , 1 - Self archived , 1- Minst en av författarna har en utländsk affiliation , AoHP: Humanitarian and societal logistics , Culture , PREM2021_09 , 1 - Open access publication channel
DDC:
690
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