A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Expanding Innovation Capacity in Public Sector by Design Projects
The demand of a new generation of public services is leading to a systematic exploration of what design can do for public organizations. The article presents and discusses, with the help of 2 design projects conducted in the Municipality of Turin, a design based theoretical framework for organizational change by conducting long terms process of engagement and exposition of employees from public sector to design culture. The 2 cases show as the raise of innovation capacity in public sector based on the practice of service design projects must consider the necessity of coping with long-standing challenges, i.e. the innovation of public bodies; the peculiarities of organizational learning processes and of the absorptive capacity of the organizations; and the overall resistance to change in people and organizations instead of trying to circumvent them.
Expanding Innovation Capacity in Public Sector by Design Projects
The demand of a new generation of public services is leading to a systematic exploration of what design can do for public organizations. The article presents and discusses, with the help of 2 design projects conducted in the Municipality of Turin, a design based theoretical framework for organizational change by conducting long terms process of engagement and exposition of employees from public sector to design culture. The 2 cases show as the raise of innovation capacity in public sector based on the practice of service design projects must consider the necessity of coping with long-standing challenges, i.e. the innovation of public bodies; the peculiarities of organizational learning processes and of the absorptive capacity of the organizations; and the overall resistance to change in people and organizations instead of trying to circumvent them.
Expanding Innovation Capacity in Public Sector by Design Projects
Rizzo F. (author) / Schmittinger F. (author) / Deserti A. (author) / Stella Boess, Ming Cheung, Rebecca cain / Rizzo, F. / Schmittinger, F. / Deserti, A.
2020-01-01
Conference paper
Electronic Resource
English
DDC:
690
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