A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Concept for IT Demand Management: Case UPM-Kymmene Oyj
IT demand management creates the foundation for the operation of every IT department. The demand is generated by many different sources. The IT department must be able to respond to the demand with adequate resources and capabilities. Controlled demand management positively affects the cost management, resource allocation and the ability to respond to business needs more proactively. This research was commissioned by UPM-Kymmene. The main purpose was to increase the transparency and visibility of IT demand across services and businesses. In addition, the objective was to unify processes and tools for capturing demand. The developed concept is based on the theory, best practices in IT demand management and benchmarking results. With reviewing internal material and conducting interviews the current state has been examined and the most significant problems in the process identified. Based on the study results, a model has been created for collecting demand, categorizing according to type and size, and managing demand with common rules. Key responsibilities were also described. In addition, the required actions and tools for deploying the concept have been presented. In conclusion, it can be shown that the foundation for effective IT demand management is created with sufficient and proper communication between company representatives and the IT department. Clear roles and responsibilities are required for gathering and analyzing demand in addition to common rules based on which the demand is approved for implementation. A suitable tool is also needed for collecting and managing the demand. ; IT kysynnänhallinta luo perustan jokaisen tietohallintoyksikön toiminnalle. Kysyntää syntyy monesta eri lähteestä ja siihen pitää pystyä vastaamaan riittävillä resursseilla ja kyvykkyyksillä. Kontrolloidulla kysynnänhallinnalla voidaan vaikuttaa kustannuksiin, resursointiin sekä kykyyn vastata liiketoiminnan tarpeisiin ennakoivasti. Tutkimus tehtiin yritykselle UPM-Kymmene. Sen tarkoituksena oli lisätä näkyvyyttä IT-kysyntään ...
Concept for IT Demand Management: Case UPM-Kymmene Oyj
IT demand management creates the foundation for the operation of every IT department. The demand is generated by many different sources. The IT department must be able to respond to the demand with adequate resources and capabilities. Controlled demand management positively affects the cost management, resource allocation and the ability to respond to business needs more proactively. This research was commissioned by UPM-Kymmene. The main purpose was to increase the transparency and visibility of IT demand across services and businesses. In addition, the objective was to unify processes and tools for capturing demand. The developed concept is based on the theory, best practices in IT demand management and benchmarking results. With reviewing internal material and conducting interviews the current state has been examined and the most significant problems in the process identified. Based on the study results, a model has been created for collecting demand, categorizing according to type and size, and managing demand with common rules. Key responsibilities were also described. In addition, the required actions and tools for deploying the concept have been presented. In conclusion, it can be shown that the foundation for effective IT demand management is created with sufficient and proper communication between company representatives and the IT department. Clear roles and responsibilities are required for gathering and analyzing demand in addition to common rules based on which the demand is approved for implementation. A suitable tool is also needed for collecting and managing the demand. ; IT kysynnänhallinta luo perustan jokaisen tietohallintoyksikön toiminnalle. Kysyntää syntyy monesta eri lähteestä ja siihen pitää pystyä vastaamaan riittävillä resursseilla ja kyvykkyyksillä. Kontrolloidulla kysynnänhallinnalla voidaan vaikuttaa kustannuksiin, resursointiin sekä kykyyn vastata liiketoiminnan tarpeisiin ennakoivasti. Tutkimus tehtiin yritykselle UPM-Kymmene. Sen tarkoituksena oli lisätä näkyvyyttä IT-kysyntään ...
Concept for IT Demand Management: Case UPM-Kymmene Oyj
Laitinen, Pekka (author) / Laurea-ammattikorkeakoulu
2016-01-01
10024/255
Theses
Electronic Resource
English
DDC:
690
Water Demand Management and Islamic Water Management Principles: A Case Study
| Taylor & Francis Verlag | 2000
Water Demand Management and Islamic Water Management Principles: A Case Study
| Online Contents | 2000
| British Library Conference Proceedings | 1997
| Online Contents | 1997