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A review of how systems thinking can be used to improve the delivery of complex infrastructure projects. New or expanded infrastructure services such as mobility and clean energy are delivered via complex projects that bring together physical assets, technology and digital information in the form of a Building Information Model (BIM) or a digital twin. The majority of these assets will need to be integrated into existing networks and services. Asset owners are also seeking a growing range of outcomes from infrastructure including urban regeneration, decarbonisation and wider access to jobs and opportunities. This means that even relatively small construction or refurbishment projects are best seen as interventions into existing complex systems with physical, economic and social characteristics. The rapid evolution of technology adds to the challenge. In areas such as communications or power distribution and storage, the rate of change is far outstripping developments in structural design or construction methods. In parallel, the possibilities opened up by digital twins to improve delivery and operation of infrastructure are also expanding rapidly. This all points to a future in which physical assets form a platform or ‘box’ for the data and technology that will provide the infrastructure services on which millions of people depend. This technology will go through many cycles of development during the lifetime of the physical structures that surround it. The dominant leadership and delivery model for infrastructure projects has not evolved to reflect these profound changes. Delivery remains in the hands of traditionally trained engineers working within organisations using long-established construction industry methods. The consequence of this conservatism is an increasing number of signature projects that are delivered behind schedule, beyond the cost estimate and that fail to meet the public’s expectations. The main output from this review is therefore a new model, a Systems Approach to Infrastructure Delivery ...
A review of how systems thinking can be used to improve the delivery of complex infrastructure projects. New or expanded infrastructure services such as mobility and clean energy are delivered via complex projects that bring together physical assets, technology and digital information in the form of a Building Information Model (BIM) or a digital twin. The majority of these assets will need to be integrated into existing networks and services. Asset owners are also seeking a growing range of outcomes from infrastructure including urban regeneration, decarbonisation and wider access to jobs and opportunities. This means that even relatively small construction or refurbishment projects are best seen as interventions into existing complex systems with physical, economic and social characteristics. The rapid evolution of technology adds to the challenge. In areas such as communications or power distribution and storage, the rate of change is far outstripping developments in structural design or construction methods. In parallel, the possibilities opened up by digital twins to improve delivery and operation of infrastructure are also expanding rapidly. This all points to a future in which physical assets form a platform or ‘box’ for the data and technology that will provide the infrastructure services on which millions of people depend. This technology will go through many cycles of development during the lifetime of the physical structures that surround it. The dominant leadership and delivery model for infrastructure projects has not evolved to reflect these profound changes. Delivery remains in the hands of traditionally trained engineers working within organisations using long-established construction industry methods. The consequence of this conservatism is an increasing number of signature projects that are delivered behind schedule, beyond the cost estimate and that fail to meet the public’s expectations. The main output from this review is therefore a new model, a Systems Approach to Infrastructure Delivery ...
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