A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Sustainability in TUI Experience Centre
TUI Group is one of the leading enterprises in the tourism industry. TUI Destinations Experiences is part of the TUI Group and it is responsible of the operations in destinations. TUI Experience centre is part of the TUI Destination Experiences is one of the call centres of TUI Group, located in Palma de Mallorca, Spain. TUI Experience centre employs 210 employees, covers five source markets and is mainly responsible for the incoming calls, emails, SMS and chat functions for the customers on holidays. The goal of the thesis is to measure TUI Experience centre’s sustainability and give development ideas on the weaker parts of sustainability. The research is based on theoretical framework which focuses on sustainable development, corporate social responsibility, digitalisation, TUI Group’s sustainability and TUI Destination Experience’s sustainability. Furthermore, the research links employee engagement and sustainability. The research is quantitative and the material was obtained by an internet survey. The survey’s population was the employees of the TUI Experience centre. Total number of the employees at the time was 210. The survey included questions regarding environmental, social and economic sustainability. The survey was conducted on October 2018. The results suggest that TUI Experience centre is mainly lacking in environmental sustainability and should work generally on transparency of sustainability. Employees’ commuting options could be enhanced to be more environmentally friendly and TUI Experience centre should raise awareness on energy and water consumption as well as TUI’s own sustainability requirements. TUI Experience centre does rate well on reducing plastic and recycling. Economically TUI Experience centre is beneficial to the local community, however, could improve on salary competitiveness and employees’ training on sustainability. Socially TUI Experience centre is already engaging employees on sustainability to some extent and employees’ values match with the company values. TUI Experience ...
Sustainability in TUI Experience Centre
TUI Group is one of the leading enterprises in the tourism industry. TUI Destinations Experiences is part of the TUI Group and it is responsible of the operations in destinations. TUI Experience centre is part of the TUI Destination Experiences is one of the call centres of TUI Group, located in Palma de Mallorca, Spain. TUI Experience centre employs 210 employees, covers five source markets and is mainly responsible for the incoming calls, emails, SMS and chat functions for the customers on holidays. The goal of the thesis is to measure TUI Experience centre’s sustainability and give development ideas on the weaker parts of sustainability. The research is based on theoretical framework which focuses on sustainable development, corporate social responsibility, digitalisation, TUI Group’s sustainability and TUI Destination Experience’s sustainability. Furthermore, the research links employee engagement and sustainability. The research is quantitative and the material was obtained by an internet survey. The survey’s population was the employees of the TUI Experience centre. Total number of the employees at the time was 210. The survey included questions regarding environmental, social and economic sustainability. The survey was conducted on October 2018. The results suggest that TUI Experience centre is mainly lacking in environmental sustainability and should work generally on transparency of sustainability. Employees’ commuting options could be enhanced to be more environmentally friendly and TUI Experience centre should raise awareness on energy and water consumption as well as TUI’s own sustainability requirements. TUI Experience centre does rate well on reducing plastic and recycling. Economically TUI Experience centre is beneficial to the local community, however, could improve on salary competitiveness and employees’ training on sustainability. Socially TUI Experience centre is already engaging employees on sustainability to some extent and employees’ values match with the company values. TUI Experience ...
Sustainability in TUI Experience Centre
Nieminen, Annemari (author) / Haaga-Helia ammattikorkeakoulu
2018-01-01
10024/440
Theses
Electronic Resource
English
DDC:
720
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