A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Cost efficiency in international multi-site engagements : Case: Capgemini Finland Ltd
This study is a case assignment for Capgemini Finland Ltd and the topic is Cost efficiency in international multi-site engagements. The main objective of the study is to increase knowl-edge regarding common quality frameworks and working practices. The intention is to find out whether they help increasing cost efficiency in the selected area and how this could be enhanced. The topic arose from the current engagement environment in Capgemini Finland: increasing amounts of work is being outsourced to Capgemini India making the engagements international and multi-sited. Three case engagements carried out in co-operation between Capgemini Finland and Capgemini India are included in the study. This study consists of two main sections: literature review and empirical study. In the literature review relevant theories are discussed and applied to the case engagements. The literature review begins with a discussion about business transformation and then moves to factors behind cost efficiency according to Barney’s resource-based view on competitive advantage. The literature review then continues to outsourcing and offshoring according to Dunning, quality management according to Ooi et al. and finally engagements according to Nokes et al. The empirical study was conducted with the help of qualitative, thematic interviews: two engagement managers for each case engagement were interviewed and additionally some quantitative data regarding the case engagements was analysed. Based on these conclusions and recommendations were then made. As a result of this study a number of findings were discovered. They indicated that cost effi-ciency could be increased by taking some improvement actions in the areas of common qual-ity frameworks, working practices and engagements’ human resources. Actions in promoting knowledge management, reducing attrition of human resources, enhancing support for using common quality frameworks, merging quality practices, creating more documented practices, increasing automation and considering cultural ...
Cost efficiency in international multi-site engagements : Case: Capgemini Finland Ltd
This study is a case assignment for Capgemini Finland Ltd and the topic is Cost efficiency in international multi-site engagements. The main objective of the study is to increase knowl-edge regarding common quality frameworks and working practices. The intention is to find out whether they help increasing cost efficiency in the selected area and how this could be enhanced. The topic arose from the current engagement environment in Capgemini Finland: increasing amounts of work is being outsourced to Capgemini India making the engagements international and multi-sited. Three case engagements carried out in co-operation between Capgemini Finland and Capgemini India are included in the study. This study consists of two main sections: literature review and empirical study. In the literature review relevant theories are discussed and applied to the case engagements. The literature review begins with a discussion about business transformation and then moves to factors behind cost efficiency according to Barney’s resource-based view on competitive advantage. The literature review then continues to outsourcing and offshoring according to Dunning, quality management according to Ooi et al. and finally engagements according to Nokes et al. The empirical study was conducted with the help of qualitative, thematic interviews: two engagement managers for each case engagement were interviewed and additionally some quantitative data regarding the case engagements was analysed. Based on these conclusions and recommendations were then made. As a result of this study a number of findings were discovered. They indicated that cost effi-ciency could be increased by taking some improvement actions in the areas of common qual-ity frameworks, working practices and engagements’ human resources. Actions in promoting knowledge management, reducing attrition of human resources, enhancing support for using common quality frameworks, merging quality practices, creating more documented practices, increasing automation and considering cultural ...
Cost efficiency in international multi-site engagements : Case: Capgemini Finland Ltd
Lilja, Viliina (author) / HAAGA-HELIA ammattikorkeakoulu
2010-01-01
10024/457
Theses
Electronic Resource
English
cost effectiveness , international companies , kansainväliset yritykset , outsourcing , ulkoistaminen , förvaltning och marknadsföring|en=Business Management , kustannustehokkuus , offshoring , Administration and Marketing| , Degree Programme in International Business Management (Ylempi AMK) , hallinto ja markkinointi|sv=Företagsekonomi , fi=Liiketalous
DDC:
690
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