A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Clients' Perception and Satisfaction with The Quality of Antiretroviral Therapy Services in Ekiti State, Nigeria
This study determined the clients’ perception and satisfaction with the quality of antiretroviral therapy services in Ekiti State, Nigeria. A prospective cross-sectional study design was carried out to yield quantitative data on clients’ perception and satisfaction with the quality of ART services in Ado-Ekiti Local Government Area. The study targeted PLWHA who assess health care in Ado-Ekiti local government area. The sample size for the study was 400 PLWHA. Primary Data were collected using pre-tested and semi-structured questionnaires. The research assistants such as Nurses were trained to administer the questionnaire to ensure accuracy of the data obtained. The data obtained were analysed descriptively through descriptive statistics. The findings of this study revealed that the majority of HIV/AIDS clients in Ado-Ekiti local government area have a good perception about the services they receive. Similarly, almost all of them are satisfied with the quality ART services. It was recommended among others that it is important to establish a system of regularly getting clients’ feedback on different aspects of the services provided, in order to improve on them and serve clients better. Keywords: Perception, Satisfaction, Antiretroviral Therapy Services, ; SPECIAL ISSUE: 9, VOL.#2, SEPTEMBER 2020.
Clients' Perception and Satisfaction with The Quality of Antiretroviral Therapy Services in Ekiti State, Nigeria
This study determined the clients’ perception and satisfaction with the quality of antiretroviral therapy services in Ekiti State, Nigeria. A prospective cross-sectional study design was carried out to yield quantitative data on clients’ perception and satisfaction with the quality of ART services in Ado-Ekiti Local Government Area. The study targeted PLWHA who assess health care in Ado-Ekiti local government area. The sample size for the study was 400 PLWHA. Primary Data were collected using pre-tested and semi-structured questionnaires. The research assistants such as Nurses were trained to administer the questionnaire to ensure accuracy of the data obtained. The data obtained were analysed descriptively through descriptive statistics. The findings of this study revealed that the majority of HIV/AIDS clients in Ado-Ekiti local government area have a good perception about the services they receive. Similarly, almost all of them are satisfied with the quality ART services. It was recommended among others that it is important to establish a system of regularly getting clients’ feedback on different aspects of the services provided, in order to improve on them and serve clients better. Keywords: Perception, Satisfaction, Antiretroviral Therapy Services, ; SPECIAL ISSUE: 9, VOL.#2, SEPTEMBER 2020.
Clients' Perception and Satisfaction with The Quality of Antiretroviral Therapy Services in Ekiti State, Nigeria
2020-09-30
oai:zenodo.org:4072244
International Journal of Academic Research in Business, Arts & Science ( IJARBAS.COM ) 2(9) 44-54
Article (Journal)
Electronic Resource
English
DDC:
690
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