A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
How Cultural Intelligence Facilitates Employee Voice in the Hospitality Industry
Drawing upon person-environment fit, specifically demands–abilities fit, this paper examines the impact of hospitality employees’ cultural intelligence (CQ) on their voice behavior and job satisfaction. Data were collected from domestic contact employees working for restaurants in three major cities in the United States. The results of the PLS-SEM model show that CQ has a positive effect on employees’ voice behavior through self-efficacy. Further, CQ has a positive effect on job satisfaction through a sequential mediation of self-efficacy and voice. This study contributes to the CQ and voice literature, utilizing CQ as a person’s ability to meet job requirements. This study also has important practical implications for hospitality practitioners who depend on employee voice for the success of organizations in today’s ever-changing global environment.
How Cultural Intelligence Facilitates Employee Voice in the Hospitality Industry
Drawing upon person-environment fit, specifically demands–abilities fit, this paper examines the impact of hospitality employees’ cultural intelligence (CQ) on their voice behavior and job satisfaction. Data were collected from domestic contact employees working for restaurants in three major cities in the United States. The results of the PLS-SEM model show that CQ has a positive effect on employees’ voice behavior through self-efficacy. Further, CQ has a positive effect on job satisfaction through a sequential mediation of self-efficacy and voice. This study contributes to the CQ and voice literature, utilizing CQ as a person’s ability to meet job requirements. This study also has important practical implications for hospitality practitioners who depend on employee voice for the success of organizations in today’s ever-changing global environment.
How Cultural Intelligence Facilitates Employee Voice in the Hospitality Industry
Lu Yuan (author) / Hyun Jeong Kim (author) / Hyounae (Kelly) Min (author)
2023
Article (Journal)
Electronic Resource
Unknown
Metadata by DOAJ is licensed under CC BY-SA 1.0
How Does Workplace Romance Influence Employee Performance in the Hospitality Industry?
| DOAJ | 2020
Challenges and Strategies for Employee Retention in the Hospitality Industry: A Review
| DOAJ | 2022