Making time count: Traveler activity engagement on urban transit: Fid-Bau Portal

Making time count: Traveler activity engagement on urban transit

Frei, Charlotte / Mahmassani, Hani S. / Frei, Andreas

Highlights • Subjective value of travel time depends on activities conducted on board transit. • Certain segments of the population are more likely to recognize this value. • Agencies could focus on attracting and retaining these segments. • Traveler information & ICT device use contribute to reducing wait time disutility.

Abstract In practice, travel time is assigned a cost and treated as a disutility to be minimized. There is a growing body of research supporting the hypothesis that travel time has some value of its own, and the proliferation of information and communication technology (ICT) may be contributing to that value. Travelers’ attitudes are confounded with their mode choice, and as telecommunications mediate travel behavior, analysts must recognize the interaction between time use and customer satisfaction for appropriate travel demand management. To that end, this paper presents results from jointly estimated models of travelers’ latent satisfaction and on-board activity engagement using Chicago transit rider data gathered in April 2010. The simple questionnaire and small sample corroborate the findings of past research indicating travel attitudes and activity engagement have potential to influence travelers’ value of time, and many transit riders consider transit a better use of time and/or money than driving. The findings affirm the need for a more holistic understanding of value of time for travel demand management and infrastructure valuation. As time use has an influence on users’ valuation of the transit mode, offering opportunities to conduct certain leisure activities could improve the perceived value of travel time.