A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19
https://orcid.org/0000-0001-7930-3730
Abstract The aviation industry has faced the formidable and unprecedented impact of the COVID-19 pandemic since 2020. This is of particular interest, given the impact of the COVID-19 pandemic on air travel, which has potentially influenced passenger’ perceptions of airport services on offer. By applying the construal level theory, this study used structural equation modelling to examine the perceptions of airport services' attributes among airport passengers before and during the COVID-19 era. The findings of this study showed significant differences among airport passengers regarding the perceptions of or preference for attributes within specific airport service categories (e.g., security, passport and personal ID control, and wayfinding) before and during the COVID-19 era. This study provides practical guidance and insights for airport managers to develop suitable airport services and products for passengers in different operating environments, and to cope better with passengers’ needs in the post-COVID-19 era and in response to any future pandemics.
Highlights Explore changes in preferences of airport service attributes pre- and amid COVID-19. Airport services related to COVID-19 are far more important. Airport environments are important among different types of travellers. Practical implications for improving airport services and products are provided.
Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19
https://orcid.org/0000-0001-7930-3730
Abstract The aviation industry has faced the formidable and unprecedented impact of the COVID-19 pandemic since 2020. This is of particular interest, given the impact of the COVID-19 pandemic on air travel, which has potentially influenced passenger’ perceptions of airport services on offer. By applying the construal level theory, this study used structural equation modelling to examine the perceptions of airport services' attributes among airport passengers before and during the COVID-19 era. The findings of this study showed significant differences among airport passengers regarding the perceptions of or preference for attributes within specific airport service categories (e.g., security, passport and personal ID control, and wayfinding) before and during the COVID-19 era. This study provides practical guidance and insights for airport managers to develop suitable airport services and products for passengers in different operating environments, and to cope better with passengers’ needs in the post-COVID-19 era and in response to any future pandemics.
Highlights Explore changes in preferences of airport service attributes pre- and amid COVID-19. Airport services related to COVID-19 are far more important. Airport environments are important among different types of travellers. Practical implications for improving airport services and products are provided.
Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19
https://orcid.org/0000-0001-7930-3730
Abstract The aviation industry has faced the formidable and unprecedented impact of the COVID-19 pandemic since 2020. This is of particular interest, given the impact of the COVID-19 pandemic on air travel, which has potentially influenced passenger’ perceptions of airport services on offer. By applying the construal level theory, this study used structural equation modelling to examine the perceptions of airport services' attributes among airport passengers before and during the COVID-19 era. The findings of this study showed significant differences among airport passengers regarding the perceptions of or preference for attributes within specific airport service categories (e.g., security, passport and personal ID control, and wayfinding) before and during the COVID-19 era. This study provides practical guidance and insights for airport managers to develop suitable airport services and products for passengers in different operating environments, and to cope better with passengers’ needs in the post-COVID-19 era and in response to any future pandemics.
Highlights Explore changes in preferences of airport service attributes pre- and amid COVID-19. Airport services related to COVID-19 are far more important. Airport environments are important among different types of travellers. Practical implications for improving airport services and products are provided.
Changes in perceptions of airport services’ attributes: An assessment of the impacts of COVID-19
Lin, Yi-Hsin (author) / Wu, Hanjun (author) / He, Hang (author) / Tsui, Kan Wai Hong (author)
Transport Policy ; 141 ; 116-128
2023-07-12
13 pages
Article (Journal)
Electronic Resource
English
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