A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Operator workforce planning in the transit industry
Abstract Workforce planning in the transit industry has received increased attention in the last few years as management emphasis has shifted from expanding transit service to increasing service efficiency and effectiveness. This paper builds upon recent work on the optimal level of reserve personnel and extends the analysis approach to incorporate the probabilistic aspects of absenteeism by day of week and season, workforce attrition, and extra, non-scheduled work such as new operator on-street training and special events requiring extra service. It presents an integrated framework for operator workforce planning which includes three interrelated models: strategic, tactical and operational. A case study of workforce planning at the Massachusetts Bay Transportation Authority is used to demonstrate the potential of the general approach proposed in the paper.
Operator workforce planning in the transit industry
Abstract Workforce planning in the transit industry has received increased attention in the last few years as management emphasis has shifted from expanding transit service to increasing service efficiency and effectiveness. This paper builds upon recent work on the optimal level of reserve personnel and extends the analysis approach to incorporate the probabilistic aspects of absenteeism by day of week and season, workforce attrition, and extra, non-scheduled work such as new operator on-street training and special events requiring extra service. It presents an integrated framework for operator workforce planning which includes three interrelated models: strategic, tactical and operational. A case study of workforce planning at the Massachusetts Bay Transportation Authority is used to demonstrate the potential of the general approach proposed in the paper.
Operator workforce planning in the transit industry
Koutsopoulos, Harilaos N. (author) / Wilson, Nigel H.M. (author)
Transportation Research Part A: General ; 21 ; 127-138
1987-01-01
12 pages
Article (Journal)
Electronic Resource
English
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