A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Capturing citizen voice online: Enabling smart participatory local government
https://orcid.org/0000-0002-2037-0979
Abstract Social media and online communication have changed the way citizens engage in all aspects of lives from shopping and education, to how communities are planned and developed. It is no longer one-way or two- way communication. Instead, via networked all-to-all communication channels, our citizens engage on urban issues in a complex and more connected way than ever before. So government needs new ways to listen to its citizens. The paper comprises three components. Firstly, we build on the growing discussions in the literature focused on smart cities, on one hand, and social media research, on the other, to capture the diversity of citizen voices and better inform decision-making. Secondly, with the support of the Australian Federal Government and in collaboration with the local government partners, we collect citizen voices from Twitter on selected urban projects. Thirdly, we present preliminary findings in terms of quantity and quality of publicly available online data representing citizen concerns on the urban matters. By analyzing the sentiments of the citizen voices captured online, clustering them into topic areas, and then reevaluating citizen's sentiments within each cluster, we elaborate the scope and value of technologically-enabled opportunities in terms of enabling participatory local government decision making processes.
Highlights The main contribution is to enable public engagement in smart city decision making at the local government level – where the resources are scarce. We adopt already peer reviewed data mining and machine learning algorithms to collect citizen voices via social media platforms. By analysing the sentiments of the citizen voices online, and clustering them into topic areas, we enable smart participatory local governments.
Capturing citizen voice online: Enabling smart participatory local government
https://orcid.org/0000-0002-2037-0979
Abstract Social media and online communication have changed the way citizens engage in all aspects of lives from shopping and education, to how communities are planned and developed. It is no longer one-way or two- way communication. Instead, via networked all-to-all communication channels, our citizens engage on urban issues in a complex and more connected way than ever before. So government needs new ways to listen to its citizens. The paper comprises three components. Firstly, we build on the growing discussions in the literature focused on smart cities, on one hand, and social media research, on the other, to capture the diversity of citizen voices and better inform decision-making. Secondly, with the support of the Australian Federal Government and in collaboration with the local government partners, we collect citizen voices from Twitter on selected urban projects. Thirdly, we present preliminary findings in terms of quantity and quality of publicly available online data representing citizen concerns on the urban matters. By analyzing the sentiments of the citizen voices captured online, clustering them into topic areas, and then reevaluating citizen's sentiments within each cluster, we elaborate the scope and value of technologically-enabled opportunities in terms of enabling participatory local government decision making processes.
Highlights The main contribution is to enable public engagement in smart city decision making at the local government level – where the resources are scarce. We adopt already peer reviewed data mining and machine learning algorithms to collect citizen voices via social media platforms. By analysing the sentiments of the citizen voices online, and clustering them into topic areas, we enable smart participatory local governments.
Capturing citizen voice online: Enabling smart participatory local government
https://orcid.org/0000-0002-2037-0979
Abstract Social media and online communication have changed the way citizens engage in all aspects of lives from shopping and education, to how communities are planned and developed. It is no longer one-way or two- way communication. Instead, via networked all-to-all communication channels, our citizens engage on urban issues in a complex and more connected way than ever before. So government needs new ways to listen to its citizens. The paper comprises three components. Firstly, we build on the growing discussions in the literature focused on smart cities, on one hand, and social media research, on the other, to capture the diversity of citizen voices and better inform decision-making. Secondly, with the support of the Australian Federal Government and in collaboration with the local government partners, we collect citizen voices from Twitter on selected urban projects. Thirdly, we present preliminary findings in terms of quantity and quality of publicly available online data representing citizen concerns on the urban matters. By analyzing the sentiments of the citizen voices captured online, clustering them into topic areas, and then reevaluating citizen's sentiments within each cluster, we elaborate the scope and value of technologically-enabled opportunities in terms of enabling participatory local government decision making processes.
Highlights The main contribution is to enable public engagement in smart city decision making at the local government level – where the resources are scarce. We adopt already peer reviewed data mining and machine learning algorithms to collect citizen voices via social media platforms. By analysing the sentiments of the citizen voices online, and clustering them into topic areas, we enable smart participatory local governments.
Capturing citizen voice online: Enabling smart participatory local government
Alizadeh, Tooran (author) / Sarkar, Somwrita (author) / Burgoyne, Sandy (author)
Cities ; 95
2019-07-07
Article (Journal)
Electronic Resource
English
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