A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Government responsiveness and public acceptance of big-data technology in urban governance: Evidence from China during the COVID-19 pandemic
Abstract The COVID-19 global pandemic has posed unprecedented challenges to nations and cities worldwide. Governments have adopted Information and Communication Technologies (ICTs) to rapidly control the spread of a novel coronavirus. As an innovative but controversial ICT-based tool, health QR code plays a vital role by assisting rapid contact tracing. Yet, whether and how citizens accept this policy tool remains an unknown theoretical and empirical question. In this paper, we study the sources that determine citizens' acceptance of health QR code in city governance. Based on a nation-wide online survey covering 28 major provincial-capital cities in China, we find that individual experiences and political identities affect citizens' acceptance of QR code. Even though public opinion regarding this issue is diverse, the government's responses to citizens' requests play a critical role in enhancing their acceptance of using QR code both in the current and future stages. Specifically, as the citizens perceive a higher level of city government responsiveness, they are less worried about privacy leaks and more likely to perceive the effectiveness of health QR code in improving public health, thus resulting in a higher acceptance. The results offer broad policy implications for smart cities and urban governance.
Highlights We analyze how city government responsiveness helps improve citizens’ acceptance of an ICT-based tool for urban governance. Government responses signal the benefit of the QR code and demonstrate the government’s commitment to protecting privacy. Our findings suggest a practical measure to cultivate citizens’ engagement in the governance of smart cities.
Government responsiveness and public acceptance of big-data technology in urban governance: Evidence from China during the COVID-19 pandemic
Abstract The COVID-19 global pandemic has posed unprecedented challenges to nations and cities worldwide. Governments have adopted Information and Communication Technologies (ICTs) to rapidly control the spread of a novel coronavirus. As an innovative but controversial ICT-based tool, health QR code plays a vital role by assisting rapid contact tracing. Yet, whether and how citizens accept this policy tool remains an unknown theoretical and empirical question. In this paper, we study the sources that determine citizens' acceptance of health QR code in city governance. Based on a nation-wide online survey covering 28 major provincial-capital cities in China, we find that individual experiences and political identities affect citizens' acceptance of QR code. Even though public opinion regarding this issue is diverse, the government's responses to citizens' requests play a critical role in enhancing their acceptance of using QR code both in the current and future stages. Specifically, as the citizens perceive a higher level of city government responsiveness, they are less worried about privacy leaks and more likely to perceive the effectiveness of health QR code in improving public health, thus resulting in a higher acceptance. The results offer broad policy implications for smart cities and urban governance.
Highlights We analyze how city government responsiveness helps improve citizens’ acceptance of an ICT-based tool for urban governance. Government responses signal the benefit of the QR code and demonstrate the government’s commitment to protecting privacy. Our findings suggest a practical measure to cultivate citizens’ engagement in the governance of smart cities.
Government responsiveness and public acceptance of big-data technology in urban governance: Evidence from China during the COVID-19 pandemic
Guo, Yue (author) / Chen, Jidong (author) / Liu, Zhilin (author)
Cities ; 122
2021-12-01
Article (Journal)
Electronic Resource
English
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