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Capturing the social value of buildings: The promise of Social Return on Investment (SROI)
Abstract Existing post-occupancy research rarely considers the importance of the sociality of the building user community and its building user group dynamics. A social value agenda is proposed to promote user-centred design within the built environment, by looking beyond physical design to consider the dynamic interactions that exist between people and their built environment within the social context that mediates them. A social impact valuation methodology, Social Return on Investment (SROI), is trialled in three nonclinical case buildings of varying levels of user-centred design and different build types, representing applied social value research. A qualitative comparison of the “social value” of the case buildings considers the physical design, as well as their varying briefing and design processes, organisational set-ups and building management, and the experiences of the building users. However, the financial SROI data is inconsistent with the qualitative narratives, leading to concern over the effectiveness of SROI at capturing the implications of the sociality of the building user community.
Highlights Proposes a social value agenda to consider the sociality of the building user community in post-occupancy research. Social Return on Investment was trialled in three buildings to test its ability to take user group dynamics into account. Inconsistency was found between the qualitative narratives and the financial data produced. SROI is able to draw attention to the social value of buildings. SROI cannot explicitly capture the value produced by the sociality of the building user community.
Capturing the social value of buildings: The promise of Social Return on Investment (SROI)
Abstract Existing post-occupancy research rarely considers the importance of the sociality of the building user community and its building user group dynamics. A social value agenda is proposed to promote user-centred design within the built environment, by looking beyond physical design to consider the dynamic interactions that exist between people and their built environment within the social context that mediates them. A social impact valuation methodology, Social Return on Investment (SROI), is trialled in three nonclinical case buildings of varying levels of user-centred design and different build types, representing applied social value research. A qualitative comparison of the “social value” of the case buildings considers the physical design, as well as their varying briefing and design processes, organisational set-ups and building management, and the experiences of the building users. However, the financial SROI data is inconsistent with the qualitative narratives, leading to concern over the effectiveness of SROI at capturing the implications of the sociality of the building user community.
Highlights Proposes a social value agenda to consider the sociality of the building user community in post-occupancy research. Social Return on Investment was trialled in three buildings to test its ability to take user group dynamics into account. Inconsistency was found between the qualitative narratives and the financial data produced. SROI is able to draw attention to the social value of buildings. SROI cannot explicitly capture the value produced by the sociality of the building user community.
Capturing the social value of buildings: The promise of Social Return on Investment (SROI)
Watson, Kelly J. (author) / Evans, James (author) / Karvonen, Andrew (author) / Whitley, Tim (author)
Building and Environment ; 103 ; 289-301
2016-04-08
13 pages
Article (Journal)
Electronic Resource
English
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