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    Measuring the performance of office buildings maintenance management in Malaysia

    New search for: Elyna Myeda, Nik
    New search for: Pitt, Michael

    –

    The purpose of this paper is to identify the key aspects of performance measurement for maintenance management of office buildings, in order to enhance maintenance service delivery.

    Design/methodology/approach –

    A mixed method was adopted with the selection of five buildings as the case studies. In total, 1,230 questionnaires were distributed to the end-users of the buildings.

    Findings –

    This paper proposes a performance measurement system that is proved to be practical and suitable to measure the effectiveness of maintenance service delivery of office buildings.

    Research limitations/implications –

    Future research could focus on developing a performance measurement system from a strategic approach.

    Practical implications –

    The proposed performance measurement system is anticipated to facilitate the evaluation process for maintenance providers, as it has taken into account the key elements of a maintenance management system.

    Originality/value –

    The outcomes of this research are significant in their own right but also serve as a platform for future research in this area.

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    Measuring the performance of office buildings maintenance management in Malaysia

    New search for: Elyna Myeda, Nik
    New search for: Pitt, Michael

    –

    The purpose of this paper is to identify the key aspects of performance measurement for maintenance management of office buildings, in order to enhance maintenance service delivery.

    Design/methodology/approach –

    A mixed method was adopted with the selection of five buildings as the case studies. In total, 1,230 questionnaires were distributed to the end-users of the buildings.

    Findings –

    This paper proposes a performance measurement system that is proved to be practical and suitable to measure the effectiveness of maintenance service delivery of office buildings.

    Research limitations/implications –

    Future research could focus on developing a performance measurement system from a strategic approach.

    Practical implications –

    The proposed performance measurement system is anticipated to facilitate the evaluation process for maintenance providers, as it has taken into account the key elements of a maintenance management system.

    Originality/value –

    The outcomes of this research are significant in their own right but also serve as a platform for future research in this area.

    Access

    Check access
    Check availability in my library
    Order at Subito €

    Measuring the performance of office buildings maintenance management in Malaysia

    New search for: Elyna Myeda, Nik
    New search for: Pitt, Michael

    –

    The purpose of this paper is to identify the key aspects of performance measurement for maintenance management of office buildings, in order to enhance maintenance service delivery.

    Design/methodology/approach –

    A mixed method was adopted with the selection of five buildings as the case studies. In total, 1,230 questionnaires were distributed to the end-users of the buildings.

    Findings –

    This paper proposes a performance measurement system that is proved to be practical and suitable to measure the effectiveness of maintenance service delivery of office buildings.

    Research limitations/implications –

    Future research could focus on developing a performance measurement system from a strategic approach.

    Practical implications –

    The proposed performance measurement system is anticipated to facilitate the evaluation process for maintenance providers, as it has taken into account the key elements of a maintenance management system.

    Originality/value –

    The outcomes of this research are significant in their own right but also serve as a platform for future research in this area.

    Access

    Check access
    Check availability in my library
    Order at Subito €

    Access

    Check access
    Check availability in my library
    Order at Subito €

    Page navigation

    Document information
    Similar titles

    Export, share and cite

    Document information
    Title:

    Measuring the performance of office buildings maintenance management in Malaysia

    Contributors:

    Elyna Myeda, Nik (author) / Nizam Kamaruzzaman, Syahrul (author) / Pitt, Michael (author)

    Published in:

    Journal of Facilities Management ; 9 ; 181-199

    Publication date:

    2011-07-12

    Size:

    19 pages

    ISSN:

    1472-5967

    DOI:

    https://doi.org/10.1108/14725961111148090

    Type of media:

    Article (Journal)

    Type of material:

    Electronic Resource

    Language:

    English

    Keywords:

    Key indicators , Malaysia , End users , Performance evaluation , Performance measurement , Office buildings

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