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Workplace experience – a journey through a business park

Marja Rasila, Heidi / Rothe, Peggie / Nenonen, Suvi

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This paper aims to present a methodology for assessing end-user experiences of workplace environments and proposes an “experience sheet” as a way to illustrate the findings.

Design/methodology/approach –

In the theoretical part, the article combines understanding from post-occupancy evaluations in the facilities management field with service process audits in the hospitability sector. This methodology is then tested in a case environment.

Findings –

The findings suggest that the methodology and the experience sheet provide a usable and interesting way of assessing user experience in the workplace environment.

Practical implications –

This article offers an illustrative way to understand user experience in workplace environments, and through that helps in improving existing working environments and in creating new ones.

Originality/value –

This article combines theoretical understanding in a cross-disciplinary manner in a novel way, and through that introduces a usable method for workplace improvement for practitioners.

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Workplace experience – a journey through a business park

Marja Rasila, Heidi / Rothe, Peggie / Nenonen, Suvi

Abstract

–

This paper aims to present a methodology for assessing end-user experiences of workplace environments and proposes an “experience sheet” as a way to illustrate the findings.

Design/methodology/approach –

Findings –

The findings suggest that the methodology and the experience sheet provide a usable and interesting way of assessing user experience in the workplace environment.

Practical implications –

This article offers an illustrative way to understand user experience in workplace environments, and through that helps in improving existing working environments and in creating new ones.

Originality/value –

This article combines theoretical understanding in a cross-disciplinary manner in a novel way, and through that introduces a usable method for workplace improvement for practitioners.

Workplace experience – a journey through a business park

Marja Rasila, Heidi / Rothe, Peggie / Nenonen, Suvi

Abstract

–

This paper aims to present a methodology for assessing end-user experiences of workplace environments and proposes an “experience sheet” as a way to illustrate the findings.

Design/methodology/approach –

Findings –

The findings suggest that the methodology and the experience sheet provide a usable and interesting way of assessing user experience in the workplace environment.

Practical implications –

This article offers an illustrative way to understand user experience in workplace environments, and through that helps in improving existing working environments and in creating new ones.

Originality/value –

This article combines theoretical understanding in a cross-disciplinary manner in a novel way, and through that introduces a usable method for workplace improvement for practitioners.