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Strategic facilities management of Suntec Singapore International Convention and Exhibition Centre

A case study

Tay, Linda

Abstract

–

This paper aims to highlight how facilities can enhance the strategic competitive position of a business organisation.

Design/methodology/approach –

The methods of investigation used in this study include observation, in-depth interviews and secondary data.

Findings –

This case study has shown that both hardware, i.e. facilities and software, i.e. business philosophy of the organisation are important to enhance its competitive position.

Research limitations/implications –

This study has looked at only one case. Future research may use the same five-force model to assess and determine the contribution of facilities to the competitive position of a business organisation.

Practical implications –

This study hopes to create more awareness among senior management of the strategic importance of facilities to a business's bottom-line.

Originality/value –

Using a strategic management model, this paper illustrates the contribution of facilities management to the broader corporate goals.

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Strategic facilities management of Suntec Singapore International Convention and Exhibition Centre

A case study

Tay, Linda

Abstract

–

This paper aims to highlight how facilities can enhance the strategic competitive position of a business organisation.

Design/methodology/approach –

The methods of investigation used in this study include observation, in-depth interviews and secondary data.

Findings –

This case study has shown that both hardware, i.e. facilities and software, i.e. business philosophy of the organisation are important to enhance its competitive position.

Research limitations/implications –

Practical implications –

This study hopes to create more awareness among senior management of the strategic importance of facilities to a business's bottom-line.

Originality/value –

Using a strategic management model, this paper illustrates the contribution of facilities management to the broader corporate goals.

Strategic facilities management of Suntec Singapore International Convention and Exhibition Centre

A case study

Tay, Linda

Abstract

–

This paper aims to highlight how facilities can enhance the strategic competitive position of a business organisation.

Design/methodology/approach –

The methods of investigation used in this study include observation, in-depth interviews and secondary data.

Findings –

This case study has shown that both hardware, i.e. facilities and software, i.e. business philosophy of the organisation are important to enhance its competitive position.

Research limitations/implications –

Practical implications –

This study hopes to create more awareness among senior management of the strategic importance of facilities to a business's bottom-line.

Originality/value –

Using a strategic management model, this paper illustrates the contribution of facilities management to the broader corporate goals.