A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Cleanliness unravelled: a review and integration of literature
The purpose of this paper is to present a systematic literature review on stimulus, organism and response variables related to actual and perceived cleanliness and develop a conceptual framework to encourage future research on cleanliness.
The PRISMA statement methodology for systematic literature review was applied. After analysing 926 articles, 46 articles were included and reviewed.
Stimulus, organism and response variables related to cleanliness were identified and integrated in a conceptual framework. A distinction was made between articles evaluating the relationship between stimulus and organism variables; stimulus and response variables; and organism and response variables. First, actual cleanliness, staff behaviour, condition of the environment, scent and the appearance of the physical environment were identified as stimuli variables influencing perceived cleanliness and service quality. Second, the presence of litter, behaviour and presence of others, scent, disorder, availability of trash cans and informational strategies were identified as stimuli affecting littering and other kinds of unethical behaviour. Third, the effect of perceived cleanliness (and other organism variables) on satisfaction, approach behaviours, physical activity and pro-social behaviour was registered.
The findings of this review allow in-house and corporate facility managers to better understand and identify most effective interventions positively influencing actual and perceived cleanliness.
No systematic literature review on antecedents and consequences of a clean environment has previously been conducted.
Cleanliness unravelled: a review and integration of literature
The purpose of this paper is to present a systematic literature review on stimulus, organism and response variables related to actual and perceived cleanliness and develop a conceptual framework to encourage future research on cleanliness.
The PRISMA statement methodology for systematic literature review was applied. After analysing 926 articles, 46 articles were included and reviewed.
Stimulus, organism and response variables related to cleanliness were identified and integrated in a conceptual framework. A distinction was made between articles evaluating the relationship between stimulus and organism variables; stimulus and response variables; and organism and response variables. First, actual cleanliness, staff behaviour, condition of the environment, scent and the appearance of the physical environment were identified as stimuli variables influencing perceived cleanliness and service quality. Second, the presence of litter, behaviour and presence of others, scent, disorder, availability of trash cans and informational strategies were identified as stimuli affecting littering and other kinds of unethical behaviour. Third, the effect of perceived cleanliness (and other organism variables) on satisfaction, approach behaviours, physical activity and pro-social behaviour was registered.
The findings of this review allow in-house and corporate facility managers to better understand and identify most effective interventions positively influencing actual and perceived cleanliness.
No systematic literature review on antecedents and consequences of a clean environment has previously been conducted.
Cleanliness unravelled: a review and integration of literature
Vos, Martijn C. (author) / Galetzka, Mirjam (author) / Mobach, Mark P. (author) / van Hagen, Mark (author) / Pruyn, Ad T.H. (author)
Journal of Facilities Management ; 16 ; 429-451
2018-08-02
23 pages
Article (Journal)
Electronic Resource
English
THE YARL'S WOOD FIASCO UNRAVELLED
British Library Online Contents | 2002
Literature review Cleanliness, castability, and surface quality of formable sheet steels
| British Library Online Contents | 2001
Cleanliness verification and defining acceptable cleanliness levels
| British Library Online Contents | 2001
Democracy unravelled in Kenya: multi-party competition and ethnic targeting
| Taylor & Francis Verlag | 2011
| Engineering Index Backfile | 1944