A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
The application of facilities management expertise to the hotel renovation process
This paper considers the renovation of hotels in the context of facilities management. It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the “softer” customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners.
The application of facilities management expertise to the hotel renovation process
This paper considers the renovation of hotels in the context of facilities management. It evaluates a study carried out in Egypt into the attitudes of hotel general managers about the importance attached to hotel renovation and refurbishment. The findings show that whilst hotel managers express a belief in the importance of hotel renovation, there is little evidence of strategic thought in the renovation process. Instead, the focus appears to be on the “softer” customer satisfaction aspects of hotel management. There is scope for a more strategic view of FM among hotel managers and owners.
The application of facilities management expertise to the hotel renovation process
Hassanien, Ahmed (author) / Losekoot, Erwin (author)
Facilities ; 20 ; 230-238
2002-07-01
9 pages
Article (Journal)
Electronic Resource
English
The application of facilities management expertise to the hotel renovation process
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