A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
A service delivery approach to measuring facility performance in local government
This paper presents a new method for measuring facility performance that encompasses financial and non-financial indicators. This method is the outcome of a pilot study conducted with a local government authority (LGA) in Melbourne, Australia. The service balanced scorecard takes a stakeholder approach to the setting of performance objectives in relation to the LGA’s key result areas, and then assesses facility performance balancing financial and non-financial indicators. The service balanced scorecard takes into account four different perspectives of facility performance – the community, services, building and financial perspectives – resulting in a facility performance profile. While in this particular instance the service balanced scorecard was used in local government, the method may also be adapted for use in a corporate environment.
A service delivery approach to measuring facility performance in local government
This paper presents a new method for measuring facility performance that encompasses financial and non-financial indicators. This method is the outcome of a pilot study conducted with a local government authority (LGA) in Melbourne, Australia. The service balanced scorecard takes a stakeholder approach to the setting of performance objectives in relation to the LGA’s key result areas, and then assesses facility performance balancing financial and non-financial indicators. The service balanced scorecard takes into account four different perspectives of facility performance – the community, services, building and financial perspectives – resulting in a facility performance profile. While in this particular instance the service balanced scorecard was used in local government, the method may also be adapted for use in a corporate environment.
A service delivery approach to measuring facility performance in local government
Brackertz, Nicola (author) / Kenley, Russell (author)
Facilities ; 20 ; 127-135
2002-03-01
9 pages
Article (Journal)
Electronic Resource
English
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