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Benchmarking facility management: applying analytic hierarchy process

Gilleard, John D. / Wong Yat-lung, Philip

This paper illustrates the theoretical framework of applying the analytic hierarchy process (AHP) when benchmarking facility management service provider performance. A case study is presented to demonstrate the structure and organization of the model. The case study also illustrates how AHP is particularly effective for handling performance measures that involves multi-attribute multivariate qualitative and quantitative data. The paper concludes by identifying three critical features: ranking criteria, establishing consensual data input and applying sensitivity testing.

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Benchmarking facility management: applying analytic hierarchy process

Gilleard, John D. / Wong Yat-lung, Philip

This paper illustrates the theoretical framework of applying the analytic hierarchy process (AHP) when benchmarking facility management service provider performance. A case study is presented to demonstrate the structure and organization of the model. The case study also illustrates how AHP is particularly effective for handling performance measures that involves multi-attribute multivariate qualitative and quantitative data. The paper concludes by identifying three critical features: ranking criteria, establishing consensual data input and applying sensitivity testing.

Benchmarking facility management: applying analytic hierarchy process

Gilleard, John D. / Wong Yat-lung, Philip

This paper illustrates the theoretical framework of applying the analytic hierarchy process (AHP) when benchmarking facility management service provider performance. A case study is presented to demonstrate the structure and organization of the model. The case study also illustrates how AHP is particularly effective for handling performance measures that involves multi-attribute multivariate qualitative and quantitative data. The paper concludes by identifying three critical features: ranking criteria, establishing consensual data input and applying sensitivity testing.

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Title:

Benchmarking facility management: applying analytic hierarchy process

Contributors:

Gilleard, John D. (author) / Wong Yat-lung, Philip (author)

Published in:

Facilities ; 22 ; 19-25

Publication date:

2004-01-01

Size:

7 pages

ISSN:

DOI:

https://doi.org/10.1108/02632770410517915

Type of media:

Article (Journal)

Type of material:

Electronic Resource

Language:

English

Keywords:

Benchmarking , Facilities , Performance measure , Analytic hierarchy process

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