A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Performance matters: How the high performance business unit leverages facilities management effectiveness
Best practice facility management operations share several common traits, and two in particular stand out above the rest: outstanding leadership and clarity of purpose. Achieving the balance between minimum levels of service and minimum cost requires quality information, great planning and, above all, a well-led, talented and focused team of motivated facilities managers (specialists and generalists) operating from a clear purpose of intent. This paper examines the benefits of taking a ‘high performance business unit’ approach to facility department management using a smarter mixture and application of skill sets and process management which ensures the best value service delivery outcomes are achieved and that clarity of purpose becomes the norm.
Performance matters: How the high performance business unit leverages facilities management effectiveness
Best practice facility management operations share several common traits, and two in particular stand out above the rest: outstanding leadership and clarity of purpose. Achieving the balance between minimum levels of service and minimum cost requires quality information, great planning and, above all, a well-led, talented and focused team of motivated facilities managers (specialists and generalists) operating from a clear purpose of intent. This paper examines the benefits of taking a ‘high performance business unit’ approach to facility department management using a smarter mixture and application of skill sets and process management which ensures the best value service delivery outcomes are achieved and that clarity of purpose becomes the norm.
Performance matters: How the high performance business unit leverages facilities management effectiveness
Rogers, Paul A. (author)
Journal of Facilities Management ; 2 ; 371-381
2003-10-01
11 pages
Article (Journal)
Electronic Resource
English
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