A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Managing FM (support services): business risks in the healthcare sector
This paper presents research findings of 365 NHS Trust executives in the UK and builds on work carried out on risk perceptions and treatment in facilities management operations and business support activities in the NHS Trusts. The research utilises a business approach of viewing healthcare facilities not only as fixed “assets” occupying hospital sites and space, but it also considers them as that “tangible” part of the service chain process underpinning the provision of clinical services to both internal (departments or directorates) and external customers. The research found that customer satisfaction, service delivery certainty, customer involvement, service quality reliability, health and safety are highly rated by the NHS executives. The paper classifies healthcare related risk constructs into seven elements namely: customer care, corporate, legal, commercial finance and economics, business transfer, and facilities transmitted.
Managing FM (support services): business risks in the healthcare sector
This paper presents research findings of 365 NHS Trust executives in the UK and builds on work carried out on risk perceptions and treatment in facilities management operations and business support activities in the NHS Trusts. The research utilises a business approach of viewing healthcare facilities not only as fixed “assets” occupying hospital sites and space, but it also considers them as that “tangible” part of the service chain process underpinning the provision of clinical services to both internal (departments or directorates) and external customers. The research found that customer satisfaction, service delivery certainty, customer involvement, service quality reliability, health and safety are highly rated by the NHS executives. The paper classifies healthcare related risk constructs into seven elements namely: customer care, corporate, legal, commercial finance and economics, business transfer, and facilities transmitted.
Managing FM (support services): business risks in the healthcare sector
Okoroh, M.I. (author) / Gombera, P.P. (author) / Ilozor, B.D. (author)
Facilities ; 20 ; 41-51
2002-01-01
11 pages
Article (Journal)
Electronic Resource
English
Managing FM (support services): business risks in the healthcare sector
| Online Contents | 2002
Managing business interruption risks arising from earthquakes
| British Library Conference Proceedings | 2005
Managing Health & Safety Risks No. 33: Controlling risks from underground and overhead services
British Library Online Contents | 2014
British Library Online Contents | 2003
Online Contents | 2012