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Quality Managed Facilities

Alexander, Keith

Investigates quality issues in facilities management, relating them to total quality and customer care. Reassesses the European approach to TQM and compares it with the Japanese standards. Suggests that the only purpose of any business is to create a customer. Pinpoints a number of steps to be identified on the quality journey to systems capable of audit to international quality standards. Concludes that the benefits of quality initiatives will take time to emerge.

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Quality Managed Facilities

Alexander, Keith

Investigates quality issues in facilities management, relating them to total quality and customer care. Reassesses the European approach to TQM and compares it with the Japanese standards. Suggests that the only purpose of any business is to create a customer. Pinpoints a number of steps to be identified on the quality journey to systems capable of audit to international quality standards. Concludes that the benefits of quality initiatives will take time to emerge.

Quality Managed Facilities

Alexander, Keith

Investigates quality issues in facilities management, relating them to total quality and customer care. Reassesses the European approach to TQM and compares it with the Japanese standards. Suggests that the only purpose of any business is to create a customer. Pinpoints a number of steps to be identified on the quality journey to systems capable of audit to international quality standards. Concludes that the benefits of quality initiatives will take time to emerge.

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Order at Subito €

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Document information

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Document information

Title:

Quality Managed Facilities

Contributors:

Alexander, Keith (author)

Published in:

Facilities ; 10 ; 19-23

Publication date:

1992-02-01

Size:

5 pages

ISSN:

DOI:

https://doi.org/10.1108/EUM0000000002178

Type of media:

Article (Journal)

Type of material:

Electronic Resource

Language:

English

Keywords:

Organizations , TQM , Service levels

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