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Intelligent closestool control method and device and intelligent closestool
The invention discloses an intelligent closestool control method, a control device and an intelligent closestool, and an after-sales service system pre-stores equipment information including first identity identification code information and component information of each intelligent closestool. According to the invention, the first fault information and the second identity identification information can be sent to the after-sales service system, and the after-sales service system inquires the corresponding first identity identification information in the stored equipment information according to the second identity identification information, so that the corresponding intelligent closestool, namely the target intelligent closestool with the fault, is found; then the stored component information is inquired, the target fault component is found in combination with the first fault information, the historical fault information of the fault component is obtained, and therefore the fault rate is calculated, manual operation is not needed, component matching and fault rate calculation can be automatically completed, the component fault rate calculation efficiency and accuracy can be improved, and the fault rate calculation efficiency and accuracy can be improved. The production quality is improved, and the after-sales service experience of the user is improved.
本发明公开了一种智能马桶控制方法、控制装置及智能马桶，售后服务系统预先存储有包括各个智能马桶的第一身份识别码信息和部件信息在内的设备信息，目标智能马桶出现故障时，可以发送自身的第一故障信息和第二身份标识信息给售后服务系统，售后服务系统根据第二身份标识信息在已存储的设备信息中查询对应的第一身份标识信息，从而找到对应的智能马桶即为出现故障的目标智能马桶，随后再查询已存储的部件信息，结合第一故障信息找到目标故障部件，得到该故障部件的历史故障信息，从而计算得到故障率，无需人工操作，可自动化完成部件的匹配和故障率的计算，能够提高部件故障率计算的效率和准确率，有利于提高生产质量、提高用户的售后服务体验。
Intelligent closestool control method and device and intelligent closestool
The invention discloses an intelligent closestool control method, a control device and an intelligent closestool, and an after-sales service system pre-stores equipment information including first identity identification code information and component information of each intelligent closestool. According to the invention, the first fault information and the second identity identification information can be sent to the after-sales service system, and the after-sales service system inquires the corresponding first identity identification information in the stored equipment information according to the second identity identification information, so that the corresponding intelligent closestool, namely the target intelligent closestool with the fault, is found; then the stored component information is inquired, the target fault component is found in combination with the first fault information, the historical fault information of the fault component is obtained, and therefore the fault rate is calculated, manual operation is not needed, component matching and fault rate calculation can be automatically completed, the component fault rate calculation efficiency and accuracy can be improved, and the fault rate calculation efficiency and accuracy can be improved. The production quality is improved, and the after-sales service experience of the user is improved.
本发明公开了一种智能马桶控制方法、控制装置及智能马桶，售后服务系统预先存储有包括各个智能马桶的第一身份识别码信息和部件信息在内的设备信息，目标智能马桶出现故障时，可以发送自身的第一故障信息和第二身份标识信息给售后服务系统，售后服务系统根据第二身份标识信息在已存储的设备信息中查询对应的第一身份标识信息，从而找到对应的智能马桶即为出现故障的目标智能马桶，随后再查询已存储的部件信息，结合第一故障信息找到目标故障部件，得到该故障部件的历史故障信息，从而计算得到故障率，无需人工操作，可自动化完成部件的匹配和故障率的计算，能够提高部件故障率计算的效率和准确率，有利于提高生产质量、提高用户的售后服务体验。
Intelligent closestool control method and device and intelligent closestool
一种智能马桶控制方法、控制装置及智能马桶
XIE WEI (author) / LAI MING (author) / HUANG ZHIWEN (author) / FENG FENG (author)
2022-12-06
Patent
Electronic Resource
Chinese
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