A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
INQUIRY PROCESSING DEVICE AND INQUIRY PROCESSING METHOD
An inquiry processing device includes: an automatic door information recorder that records information including past inquiry information from a customer regarding an automatic door, an operation situation, and quality information; a countermeasure presenter that presents recommended countermeasure information corresponding to a new inquiry regarding the automatic door by an extraction algorithm; a feedback information receiver that receives feedback information on whether or not a defect of the automatic door has been removed by taking measures on the basis of the recommended countermeasure information; a learner that updates the extraction algorithm of the countermeasure presenter on the basis of the feedback information; and a countermeasure presentation determiner that causes the countermeasure presenter to present new recommended countermeasure information by the extraction algorithm updated by the learner, when it is determined that the defect of the automatic door has not been removed.
INQUIRY PROCESSING DEVICE AND INQUIRY PROCESSING METHOD
An inquiry processing device includes: an automatic door information recorder that records information including past inquiry information from a customer regarding an automatic door, an operation situation, and quality information; a countermeasure presenter that presents recommended countermeasure information corresponding to a new inquiry regarding the automatic door by an extraction algorithm; a feedback information receiver that receives feedback information on whether or not a defect of the automatic door has been removed by taking measures on the basis of the recommended countermeasure information; a learner that updates the extraction algorithm of the countermeasure presenter on the basis of the feedback information; and a countermeasure presentation determiner that causes the countermeasure presenter to present new recommended countermeasure information by the extraction algorithm updated by the learner, when it is determined that the defect of the automatic door has not been removed.
INQUIRY PROCESSING DEVICE AND INQUIRY PROCESSING METHOD
HAMAKUBO TOMOHIRO (author) / OKADA HIROTO (author) / KIYOMASA YOSHINARI (author) / MATSUNAGA JUNICHI (author)
2024-12-05
Patent
Electronic Resource
English
IPC:
G06Q
Datenverarbeitungssysteme oder -verfahren, besonders angepasst an verwaltungstechnische, geschäftliche, finanzielle oder betriebswirtschaftliche Zwecke, sowie an geschäftsbezogene Überwachungs- oder Voraussagezwecke
,
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES
/
E05F
DEVICES FOR MOVING WINGS INTO OPEN OR CLOSED POSITION
,
Vorrichtungen zum Bewegen der Flügel in die Offen- oder Schließstellung
/
G05B
Steuer- oder Regelsysteme allgemein
,
CONTROL OR REGULATING SYSTEMS IN GENERAL
/
G06N
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
,
Rechnersysteme, basierend auf spezifischen Rechenmodellen
/
G07C
TIME OR ATTENDANCE REGISTERS
,
Zeit- oder Anwesenheitskontrollgeräte
| Elsevier | 1987