A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
An evaluation of web site services in liner shipping in Taiwan
Abstract This paper empirically evaluates web site services in the liner shipping industry based on the service requirements of the user firms, i.e., shippers. The results suggest that shippers perceive tracing to be the most important service attribute of a web site, followed by customs response, vessel schedules, and electronic document service. Based on the concept of market segmentation, we employed cluster analysis to classify users (shippers) of web site services provided by liner shipping companies into four segments, namely support and performanceservices oriented firms, equipment information oriented firms,performance information oriented firms, and transaction services oriented firms. Theoretical and practical implications of the research findings are discussed.
An evaluation of web site services in liner shipping in Taiwan
Abstract This paper empirically evaluates web site services in the liner shipping industry based on the service requirements of the user firms, i.e., shippers. The results suggest that shippers perceive tracing to be the most important service attribute of a web site, followed by customs response, vessel schedules, and electronic document service. Based on the concept of market segmentation, we employed cluster analysis to classify users (shippers) of web site services provided by liner shipping companies into four segments, namely support and performanceservices oriented firms, equipment information oriented firms,performance information oriented firms, and transaction services oriented firms. Theoretical and practical implications of the research findings are discussed.
An evaluation of web site services in liner shipping in Taiwan
Lu, Chin-Shan (author) / Lai, Kee-Hung (author) / Cheng, T.C.E. (author)
Transportation ; 32
2005
Article (Journal)
English
Adoption of Internet Services in Liner Shipping: An Empirical Study of Shippers in Taiwan
| Online Contents | 2006
Adoption of Internet Services in Liner Shipping: An Empirical Study of Shippers in Taiwan
| Taylor & Francis Verlag | 2006
Systematic Network Design for Liner Shipping Services
| British Library Online Contents | 2013
Evaluating Key Resources and Capabilities for Liner Shipping Services
| Online Contents | 2007
Evaluating Key Resources and Capabilities for Liner Shipping Services
| Taylor & Francis Verlag | 2007