A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Study on Customer Satisfaction with Facilities Management Services in Lithuania
ABSTRACT The article introduces the concept and content of facilities management (FM) services. The paper presents the concept of customer satisfaction and discusses the key factors which influence the opinions of customers and their satisfaction or dissatisfaction with the services provided. The article presents two studies: a brief survey of several FM service providers and a survey of customer satisfaction with FM services in Lithuania. The conclusions are given at the end of the article.
Study on Customer Satisfaction with Facilities Management Services in Lithuania
ABSTRACT The article introduces the concept and content of facilities management (FM) services. The paper presents the concept of customer satisfaction and discusses the key factors which influence the opinions of customers and their satisfaction or dissatisfaction with the services provided. The article presents two studies: a brief survey of several FM service providers and a survey of customer satisfaction with FM services in Lithuania. The conclusions are given at the end of the article.
Study on Customer Satisfaction with Facilities Management Services in Lithuania
Lepkova, Natalija (author) / Žūkaitė-Jefimovienė, Giedrė (author)
2012
Article (Journal)
English
Facilities Management Studies In Lithuania
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