A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Probable Challenges Facing Servitization Adoption in Construction: Lessons from the Manufacturing Sector
Abstract The construction industry has acquired a reputation for product delivery without consideration for associated services. This dissatisfaction of clients due to the non-functionality of such products has led to a clamour for the adoption of servitization. Servitization entails a transition from selling products to offering products that are blended with services to add value to the end-user. This study explores probable challenges associated with the adoption of servitization within the construction industry based on lessons learnt from the manufacturing sector. A systematic review of the servitization literature was conducted. The literature selection was predicated on a set of keywords from various databases. These articles were analyzed using qualitative content analysis based on pre-selected themes. Results indicate that poor communication flow and nature of contractual arrangements which foster further fragmentation as well as lack of clear service-orientated strategies posed as probable barriers to the adoption of servitization in the construction industry.
Probable Challenges Facing Servitization Adoption in Construction: Lessons from the Manufacturing Sector
Abstract The construction industry has acquired a reputation for product delivery without consideration for associated services. This dissatisfaction of clients due to the non-functionality of such products has led to a clamour for the adoption of servitization. Servitization entails a transition from selling products to offering products that are blended with services to add value to the end-user. This study explores probable challenges associated with the adoption of servitization within the construction industry based on lessons learnt from the manufacturing sector. A systematic review of the servitization literature was conducted. The literature selection was predicated on a set of keywords from various databases. These articles were analyzed using qualitative content analysis based on pre-selected themes. Results indicate that poor communication flow and nature of contractual arrangements which foster further fragmentation as well as lack of clear service-orientated strategies posed as probable barriers to the adoption of servitization in the construction industry.
Probable Challenges Facing Servitization Adoption in Construction: Lessons from the Manufacturing Sector
Ramafalo, Rotondwa B. (author) / Awuzie, Bankole O. (author) / Aigbavboa, Clinton (author)
2019-08-10
9 pages
Article/Chapter (Book)
Electronic Resource
English
Clients , Product-Service System , Systematic literature review , Value-in-use Engineering , Building Construction and Design , Manufacturing, Machines, Tools, Processes , Information Systems Applications (incl. Internet) , Control, Robotics, Mechatronics , Engineering Economics, Organization, Logistics, Marketing
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