A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Impact Assessment of Citizen Participation and Service Quality on Citizen Satisfaction in Smart Cities in India
Smart cities are the future of urbanization. Smart cities are the urban regions that use Information and Communication Technology for planning, managing, and monitoring the cities. The Government of India announced its mission to develop 100 Indian cities into smart cities under the Smart City Mission in 2015. The objective of the Smart Cities Mission is to improve the quality of life of citizens living in Indian cities. This research article aims at understanding the impact of citizen participation and service quality on citizen satisfaction in mid-sized smart cities in India. For the purpose of this research, a few hypotheses were developed, and a structured questionnaire was prepared from the literature review. The data was collected from 402 respondents from Pune, Nagpur, and Indore smart cities, and their responses were analyzed using the SPSS version 20.0 statistical package and AMOS version 26.0. The findings of the study reveal that both citizen participation and service quality highly and positively influence citizen satisfaction in smart cities. This study attempts to suggest a research framework to analyze the factors that can influence citizen satisfaction in smart cities.
Impact Assessment of Citizen Participation and Service Quality on Citizen Satisfaction in Smart Cities in India
Smart cities are the future of urbanization. Smart cities are the urban regions that use Information and Communication Technology for planning, managing, and monitoring the cities. The Government of India announced its mission to develop 100 Indian cities into smart cities under the Smart City Mission in 2015. The objective of the Smart Cities Mission is to improve the quality of life of citizens living in Indian cities. This research article aims at understanding the impact of citizen participation and service quality on citizen satisfaction in mid-sized smart cities in India. For the purpose of this research, a few hypotheses were developed, and a structured questionnaire was prepared from the literature review. The data was collected from 402 respondents from Pune, Nagpur, and Indore smart cities, and their responses were analyzed using the SPSS version 20.0 statistical package and AMOS version 26.0. The findings of the study reveal that both citizen participation and service quality highly and positively influence citizen satisfaction in smart cities. This study attempts to suggest a research framework to analyze the factors that can influence citizen satisfaction in smart cities.
Impact Assessment of Citizen Participation and Service Quality on Citizen Satisfaction in Smart Cities in India
Advances in 21st Century Human Settlements
Nandineni, Rama Devi (editor) / Ang, Susan (editor) / Mohd Nawawi, Norwina Binti (editor) / Dhenge, Vikrant (author) / Nimbarte, Gopi (author) / Dhenge, Prashant (author)
International conference on Variability of the Sun and sun-like stars: from asteroseismology to space weather ; 2022
2024-07-06
10 pages
Article/Chapter (Book)
Electronic Resource
English
Smart cities , Smart Cities Mission , Service quality , Citizen engagement , Citizen satisfaction Environment , Sustainable Development , Cyber-physical systems, IoT , Professional Computing , Sustainable Architecture/Green Buildings , Social Work and Community Development , Environmental Management , Earth and Environmental Science
Civil society involvement in smart cities : citizen participation or user co-creation?
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