A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Artificial Intelligence (AI) Powered Customer Care
This paper provides details on how Utilities can ensure elevated customer experience by reinventing the customer care experience leveraging Artificial Intelligence (AI). The paper introduces AI Powered Care—which as a concept is not just limited to only chatbots but extends seamless customer interaction both internally in the organization and externally through different channels. AI can provide Utilities with avenues to service customers in their preferred channels. AI can predict customer behavior and identify and nurture the most valuable leads, through in image and voice recognition are driving the growth of the regional market. Artificial Intelligence market will surpass $100 billion by 2025 and expected to trim business cost by more than $8 billion per year by 2022.
Artificial Intelligence (AI) Powered Customer Care
This paper provides details on how Utilities can ensure elevated customer experience by reinventing the customer care experience leveraging Artificial Intelligence (AI). The paper introduces AI Powered Care—which as a concept is not just limited to only chatbots but extends seamless customer interaction both internally in the organization and externally through different channels. AI can provide Utilities with avenues to service customers in their preferred channels. AI can predict customer behavior and identify and nurture the most valuable leads, through in image and voice recognition are driving the growth of the regional market. Artificial Intelligence market will surpass $100 billion by 2025 and expected to trim business cost by more than $8 billion per year by 2022.
Artificial Intelligence (AI) Powered Customer Care
Lect. Notes Electrical Eng.
Pillai, Reji Kumar (editor) / Singh, B. P. (editor) / Murugesan, N. (editor) / Dalal, Tanmay (author) / Chaudhary, Prakhar (author) / Rawat, Sanjay Singh (author) / Metha, Yuti (author)
2022-05-28
9 pages
Article/Chapter (Book)
Electronic Resource
English
Artificial Intelligence , Predictive customer care analytics , Virtual agents , Robotic process automation , Interactive IVR Engineering , Power Electronics, Electrical Machines and Networks , Measurement Science and Instrumentation , Energy Policy, Economics and Management , Cyber-physical systems, IoT , Professional Computing , Circuits and Systems , Energy
Artificial Intelligence (AI) Powered Customer Care
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