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Performance Evaluation of Different Intercity Trains of Bangladesh Based on Punctuality
https://orcid.org/http://orcid.org/0000-0002-8714-6445
https://orcid.org/http://orcid.org/0000-0002-7770-8643
https://orcid.org/http://orcid.org/0000-0002-8480-9135
The punctuality of train services being a critical measure of performance plays an important role in service quality and passenger satisfaction. In this study, a comprehensive scientific approach has been followed to evaluate and rank the performance of 20 major intercity trains operating under the East zone of Bangladesh Railway (BR) based on their punctuality. The railway punctuality data was obtained from the regional office of the East zone from 2015 to 2019. Afterward, the five-year data was analyzed to attain information such as on-time arrival and departure punctuality, average arrival and departure delay, and maximum arrival and departure delay. The analysis revealed how each of the intercity trains performed in the form of descriptive statistics. In the next step, FAHP (Fuzzy Analytic Hierarchy Process) was adopted to estimate the weight of six performance criteria—average departure punctuality (%), average arrival punctuality (%), average departure delay (h), average arrival delay (h), maximum departure delay (h) and maximum arrival delay (h). As a multi-criteria decision-making method, FAHP performs better than the traditional AHP method because of its ability to deal with inconsistency and vagueness while developing the pair-wise comparison matrix. In this study, the pair-wise comparison matrix was developed by the co-authors along with two experts in the related field using the TFN (Triangular Fuzzy Number). The calculated fuzzy weights were de-fuzzified and normalized by the centroid defuzzification method to obtain a crisp numeric weight for each criterion. Once the crisp numeric weights were obtained, the weights were multiplied by the criteria values achieved from the descriptive analysis to calculate the overall punctuality score of each train. Results showed that Suborno Express achieved a maximum score of 62 followed by Bijoy Express and Turna Express which achieved 55.73 and 54.77 respectively. Trains residing at the bottom of the chart were Kalni Express, Jamuna Express, and Mohanagar Godhuli with a score of 31.73, 30.74, and 28.77 respectively. Scores of all the 20 intercity trains were calculated in a similar process and were ranked based on it. The methodology proposed in this research offers the decision-makers a tool to evaluate the performance of train services founded on scientific grounds. The findings of this research call for action on the policymakers’ end to improve the overall punctuality of the trains residing at the bottom of the list and control delays to make the following trains more popular among passengers.
Performance Evaluation of Different Intercity Trains of Bangladesh Based on Punctuality
https://orcid.org/http://orcid.org/0000-0002-8714-6445
https://orcid.org/http://orcid.org/0000-0002-7770-8643
https://orcid.org/http://orcid.org/0000-0002-8480-9135
The punctuality of train services being a critical measure of performance plays an important role in service quality and passenger satisfaction. In this study, a comprehensive scientific approach has been followed to evaluate and rank the performance of 20 major intercity trains operating under the East zone of Bangladesh Railway (BR) based on their punctuality. The railway punctuality data was obtained from the regional office of the East zone from 2015 to 2019. Afterward, the five-year data was analyzed to attain information such as on-time arrival and departure punctuality, average arrival and departure delay, and maximum arrival and departure delay. The analysis revealed how each of the intercity trains performed in the form of descriptive statistics. In the next step, FAHP (Fuzzy Analytic Hierarchy Process) was adopted to estimate the weight of six performance criteria—average departure punctuality (%), average arrival punctuality (%), average departure delay (h), average arrival delay (h), maximum departure delay (h) and maximum arrival delay (h). As a multi-criteria decision-making method, FAHP performs better than the traditional AHP method because of its ability to deal with inconsistency and vagueness while developing the pair-wise comparison matrix. In this study, the pair-wise comparison matrix was developed by the co-authors along with two experts in the related field using the TFN (Triangular Fuzzy Number). The calculated fuzzy weights were de-fuzzified and normalized by the centroid defuzzification method to obtain a crisp numeric weight for each criterion. Once the crisp numeric weights were obtained, the weights were multiplied by the criteria values achieved from the descriptive analysis to calculate the overall punctuality score of each train. Results showed that Suborno Express achieved a maximum score of 62 followed by Bijoy Express and Turna Express which achieved 55.73 and 54.77 respectively. Trains residing at the bottom of the chart were Kalni Express, Jamuna Express, and Mohanagar Godhuli with a score of 31.73, 30.74, and 28.77 respectively. Scores of all the 20 intercity trains were calculated in a similar process and were ranked based on it. The methodology proposed in this research offers the decision-makers a tool to evaluate the performance of train services founded on scientific grounds. The findings of this research call for action on the policymakers’ end to improve the overall punctuality of the trains residing at the bottom of the list and control delays to make the following trains more popular among passengers.
Performance Evaluation of Different Intercity Trains of Bangladesh Based on Punctuality
https://orcid.org/http://orcid.org/0000-0002-8714-6445
https://orcid.org/http://orcid.org/0000-0002-7770-8643
https://orcid.org/http://orcid.org/0000-0002-8480-9135
The punctuality of train services being a critical measure of performance plays an important role in service quality and passenger satisfaction. In this study, a comprehensive scientific approach has been followed to evaluate and rank the performance of 20 major intercity trains operating under the East zone of Bangladesh Railway (BR) based on their punctuality. The railway punctuality data was obtained from the regional office of the East zone from 2015 to 2019. Afterward, the five-year data was analyzed to attain information such as on-time arrival and departure punctuality, average arrival and departure delay, and maximum arrival and departure delay. The analysis revealed how each of the intercity trains performed in the form of descriptive statistics. In the next step, FAHP (Fuzzy Analytic Hierarchy Process) was adopted to estimate the weight of six performance criteria—average departure punctuality (%), average arrival punctuality (%), average departure delay (h), average arrival delay (h), maximum departure delay (h) and maximum arrival delay (h). As a multi-criteria decision-making method, FAHP performs better than the traditional AHP method because of its ability to deal with inconsistency and vagueness while developing the pair-wise comparison matrix. In this study, the pair-wise comparison matrix was developed by the co-authors along with two experts in the related field using the TFN (Triangular Fuzzy Number). The calculated fuzzy weights were de-fuzzified and normalized by the centroid defuzzification method to obtain a crisp numeric weight for each criterion. Once the crisp numeric weights were obtained, the weights were multiplied by the criteria values achieved from the descriptive analysis to calculate the overall punctuality score of each train. Results showed that Suborno Express achieved a maximum score of 62 followed by Bijoy Express and Turna Express which achieved 55.73 and 54.77 respectively. Trains residing at the bottom of the chart were Kalni Express, Jamuna Express, and Mohanagar Godhuli with a score of 31.73, 30.74, and 28.77 respectively. Scores of all the 20 intercity trains were calculated in a similar process and were ranked based on it. The methodology proposed in this research offers the decision-makers a tool to evaluate the performance of train services founded on scientific grounds. The findings of this research call for action on the policymakers’ end to improve the overall punctuality of the trains residing at the bottom of the list and control delays to make the following trains more popular among passengers.
Performance Evaluation of Different Intercity Trains of Bangladesh Based on Punctuality
Lecture Notes in Civil Engineering
Arthur, Scott (editor) / Saitoh, Masato (editor) / Hoque, Asiful (editor) / Bhuiyan, Md. Rifat Hossain (author) / Ibtihal, Shah Aymaan (author) / Islam, Md. Tanvirul (author) / Shakif, Shanjidul Hassan (author) / Nokshi, Kashfia Nahrin (author)
International Conference on Advances in Civil Engineering ; 2022 ; Bangladesh, India
Proceedings of the 6th International Conference on Advances in Civil Engineering ; Chapter: 6 ; 59-71
2024-01-12
13 pages
Article/Chapter (Book)
Electronic Resource
English
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