A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
A Competency Model of Thai Small-Medium Enterprise Contractors for Owner Satisfaction in Construction Projects
https://orcid.org/http://orcid.org/0000-0003-0920-1418
For construction projects, service quality involves and relates to the project owners’ perception of the service process in terms of activities, interactions, and the attainment of acceptable levels of operation from the construction activities. The competency of contractors includes the personality hidden within them and that can drive them to perform well or meet the criteria set in the construction projects for which they are responsible. The purpose of this study was to formulate a competency model for Thai small and medium enterprise (SME) contractors undertaking construction projects in northeast Thailand in order to influence the satisfaction of project owners by using a structural equation model (SEM). A total of 198 questionnaires that were completed by project owners were analyzed and evaluated to confirm the model. The results found that the competency of contractors comprised three main factors, namely: (1) knowledge, (2) skills, and (3) attributes. Suggestions for strategies to improve the competency of Thai SME contractors are presented and discussed in the conclusions of this research article.
A Competency Model of Thai Small-Medium Enterprise Contractors for Owner Satisfaction in Construction Projects
https://orcid.org/http://orcid.org/0000-0003-0920-1418
For construction projects, service quality involves and relates to the project owners’ perception of the service process in terms of activities, interactions, and the attainment of acceptable levels of operation from the construction activities. The competency of contractors includes the personality hidden within them and that can drive them to perform well or meet the criteria set in the construction projects for which they are responsible. The purpose of this study was to formulate a competency model for Thai small and medium enterprise (SME) contractors undertaking construction projects in northeast Thailand in order to influence the satisfaction of project owners by using a structural equation model (SEM). A total of 198 questionnaires that were completed by project owners were analyzed and evaluated to confirm the model. The results found that the competency of contractors comprised three main factors, namely: (1) knowledge, (2) skills, and (3) attributes. Suggestions for strategies to improve the competency of Thai SME contractors are presented and discussed in the conclusions of this research article.
A Competency Model of Thai Small-Medium Enterprise Contractors for Owner Satisfaction in Construction Projects
https://orcid.org/http://orcid.org/0000-0003-0920-1418
For construction projects, service quality involves and relates to the project owners’ perception of the service process in terms of activities, interactions, and the attainment of acceptable levels of operation from the construction activities. The competency of contractors includes the personality hidden within them and that can drive them to perform well or meet the criteria set in the construction projects for which they are responsible. The purpose of this study was to formulate a competency model for Thai small and medium enterprise (SME) contractors undertaking construction projects in northeast Thailand in order to influence the satisfaction of project owners by using a structural equation model (SEM). A total of 198 questionnaires that were completed by project owners were analyzed and evaluated to confirm the model. The results found that the competency of contractors comprised three main factors, namely: (1) knowledge, (2) skills, and (3) attributes. Suggestions for strategies to improve the competency of Thai SME contractors are presented and discussed in the conclusions of this research article.
A Competency Model of Thai Small-Medium Enterprise Contractors for Owner Satisfaction in Construction Projects
Lecture Notes in Civil Engineering
Lie, Han Ay (editor) / Sutrisna, Monty (editor) / Prasetijo, Joewono (editor) / Hadikusumo, Bonaventura H.W. (editor) / Putranto, Leksmono Suryo (editor) / Ngowtanasuwan, Grit (author)
2022-02-01
9 pages
Article/Chapter (Book)
Electronic Resource
English
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