A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
A framework for evaluating level of service for airport terminals
The need for an analytical framework to measure the level of service provided by an airport passenger terminal has been increasingly recognized as a critical issue in airport landside planning. The paper argues that for rational decision making such a measure must both reflect the perception of the users of the terminal and permit the assessment of many different criteria on a single value scale. The paper reviews recent attempts to develop suitable measures in the light of these two requirements. An alternative framework is proposed that is based on psychological theories of perceptual scaling and categorical judgement. This framework allows survey responses consisting of qualitative user assessments of their experience in the terminal to be converted to a consistent, quantitative scale that permits a valuation of the level of service experienced.
The proposed approach is illustrated by a case study of the passenger check‐in function using data obtained from a passenger survey at San Francisco International Airport.
A framework for evaluating level of service for airport terminals
The need for an analytical framework to measure the level of service provided by an airport passenger terminal has been increasingly recognized as a critical issue in airport landside planning. The paper argues that for rational decision making such a measure must both reflect the perception of the users of the terminal and permit the assessment of many different criteria on a single value scale. The paper reviews recent attempts to develop suitable measures in the light of these two requirements. An alternative framework is proposed that is based on psychological theories of perceptual scaling and categorical judgement. This framework allows survey responses consisting of qualitative user assessments of their experience in the terminal to be converted to a consistent, quantitative scale that permits a valuation of the level of service experienced.
The proposed approach is illustrated by a case study of the passenger check‐in function using data obtained from a passenger survey at San Francisco International Airport.
A framework for evaluating level of service for airport terminals
Müller, Carlos (author) / Gosling, Geoffrey D. (author)
Transportation Planning and Technology ; 16 ; 45-61
1991-03-01
17 pages
Article (Journal)
Electronic Resource
Unknown
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