A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
A process reference model for claims management in construction supply chains: the contractors’ perspective
Claims are an unavoidable burden for every construction project. They stem from risks that have unfortunately been realized in a project and how they will be pursued is up to company strategy, operational particularities and managers’ skills and experience. Claims, in general, have an adverse effect on a project's supply chain by compromising actors’ relationships, project implementation and project outcomes. It is imperative that all contractors follow a well-designed claims management strategy that is guided by well-defined and accurately documented operational processes outlined in detail. Process models related to claims management are scarcely found in the literature. These models are evaluated and a new process reference model, that attempts to improve the claims management process and rectify the identified shortcomings of existing models, such as a lack of transactions between the contractor and other supply chain actors, is proposed. In doing so, a number of process models are created. The objective of this paper is to prescribe the claims management process as an integral process to the supply chain of a construction project in an effort to raise awareness of this relationship and provide a holistic view to claims management through a supply chain management lens.
A process reference model for claims management in construction supply chains: the contractors’ perspective
Claims are an unavoidable burden for every construction project. They stem from risks that have unfortunately been realized in a project and how they will be pursued is up to company strategy, operational particularities and managers’ skills and experience. Claims, in general, have an adverse effect on a project's supply chain by compromising actors’ relationships, project implementation and project outcomes. It is imperative that all contractors follow a well-designed claims management strategy that is guided by well-defined and accurately documented operational processes outlined in detail. Process models related to claims management are scarcely found in the literature. These models are evaluated and a new process reference model, that attempts to improve the claims management process and rectify the identified shortcomings of existing models, such as a lack of transactions between the contractor and other supply chain actors, is proposed. In doing so, a number of process models are created. The objective of this paper is to prescribe the claims management process as an integral process to the supply chain of a construction project in an effort to raise awareness of this relationship and provide a holistic view to claims management through a supply chain management lens.
A process reference model for claims management in construction supply chains: the contractors’ perspective
Stamatiou, Dimitrios Robert I (author) / Kirytopoulos, Konstantinos A (author) / Ponis, Stavros T (author) / Gayialis, Sotiris (author) / Tatsiopoulos, Ilias (author)
International Journal of Construction Management ; 19 ; 382-400
2019-09-03
19 pages
Article (Journal)
Electronic Resource
English
IMPROVING MANAGEMENT OF CLAIMS: CONTRACTORS' PERSPECTIVE
| Online Contents | 1997
Contractors' Construction-Claims Avoidance
| Online Contents | 1994
Contractors' Construction-Claims Avoidance
| British Library Online Contents | 1994
Construction claims costing for owners and contractors
| Taylor & Francis Verlag | 1984
Contractors’ Perception towards Causes of Claims in Construction Projects
| Taylor & Francis Verlag | 2009