A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
Mobile Technology for Construction and Building Services within a Direct Services Organisation: A UK Operational System Design and Implementation
The UK’s government mission to modernise government is a significant step forward in what is a long-term programme of reform. The central government is committed to promoting continuous improvement in local government services through electronic service delivery (ESD). The vision is to modernise the way the public sector delivers policies, programmes and services. The aim being to look at how services can be built around customer needs and not the organisational structures of service providers. All levels of government are being encouraged to make full use of the potential for ESD to improve the responsiveness and quality of services. This paper looks at one direct services organisation (DSO) in the UK that is embracing the use of mobile technology in connection with its construction and building services provision. The objectives of the system are outlined, together with system design and functionality. The interface and operational requirements of the system are also covered in addition to details of a pilot implementation. Key findings are also discussed based on feedback from operation of the systems and a customer satisfaction analysis.
Mobile Technology for Construction and Building Services within a Direct Services Organisation: A UK Operational System Design and Implementation
The UK’s government mission to modernise government is a significant step forward in what is a long-term programme of reform. The central government is committed to promoting continuous improvement in local government services through electronic service delivery (ESD). The vision is to modernise the way the public sector delivers policies, programmes and services. The aim being to look at how services can be built around customer needs and not the organisational structures of service providers. All levels of government are being encouraged to make full use of the potential for ESD to improve the responsiveness and quality of services. This paper looks at one direct services organisation (DSO) in the UK that is embracing the use of mobile technology in connection with its construction and building services provision. The objectives of the system are outlined, together with system design and functionality. The interface and operational requirements of the system are also covered in addition to details of a pilot implementation. Key findings are also discussed based on feedback from operation of the systems and a customer satisfaction analysis.
Mobile Technology for Construction and Building Services within a Direct Services Organisation: A UK Operational System Design and Implementation
Stephenson, P. (author) / Bullen, S. M. (author)
International Journal of Construction Management ; 3 ; 25-40
2003-01-01
16 pages
Article (Journal)
Electronic Resource
English
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