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A platform for research: civil engineering, architecture and urbanism
Developing trust in face-to-face interaction of knowledge-intensive business services (KIBS)
The objective of this paper is to understand the reasons for creating temporary spatial proximity in work processes of knowledge-intensive business services. Obligations to create temporary special proximity are linked to developing processes of interpersonal trust. Based on qualitative interviews, focusing and showing appreciation are identified as drivers to create temporary spatial proximity as ‘valuable moments’ throughout project work. Undivided attention in a special and, therefore, valuable moment is created through insulation (outward effect) and bonding (inward effect), which are to be understood as two sides of the same coin and as supporting the development of cognitive trust and affective trust.
Developing trust in face-to-face interaction of knowledge-intensive business services (KIBS)
The objective of this paper is to understand the reasons for creating temporary spatial proximity in work processes of knowledge-intensive business services. Obligations to create temporary special proximity are linked to developing processes of interpersonal trust. Based on qualitative interviews, focusing and showing appreciation are identified as drivers to create temporary spatial proximity as ‘valuable moments’ throughout project work. Undivided attention in a special and, therefore, valuable moment is created through insulation (outward effect) and bonding (inward effect), which are to be understood as two sides of the same coin and as supporting the development of cognitive trust and affective trust.
Developing trust in face-to-face interaction of knowledge-intensive business services (KIBS)
Growe, Anna (author)
Regional Studies ; 53 ; 720-730
2019-05-04
11 pages
Article (Journal)
Electronic Resource
English
face to face , knowledge-intensive business services , spatial proximity , travel , trust , project work , D23 , D83 , D91 , R12
Knowledge Intensive Business Services (KIBS) in the Context of Changing Energy Economics in Germany
| BASE | 2016
| Taylor & Francis Verlag | 2015
| Taylor & Francis Verlag | 2015