A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
How to satisfy dissatisfied citizens with urban public services? The case from Nanjing, China
Reducing citizen dissatisfaction with public services is a challenge for good urban governance. Using the case of Public Opinion 110 by Nanjing police, this article finds a new method to proactively, accurately, and timely measure citizen satisfaction and improve inadequate services. The findings confirm the importance of efficient two-way communication, the citizen-centered approach, and the combined use of technologies in improving citizen satisfaction. This article provides a feasible solution for urban governments facing the dilemma of citizen dissatisfaction with public services.
How to satisfy dissatisfied citizens with urban public services? The case from Nanjing, China
Reducing citizen dissatisfaction with public services is a challenge for good urban governance. Using the case of Public Opinion 110 by Nanjing police, this article finds a new method to proactively, accurately, and timely measure citizen satisfaction and improve inadequate services. The findings confirm the importance of efficient two-way communication, the citizen-centered approach, and the combined use of technologies in improving citizen satisfaction. This article provides a feasible solution for urban governments facing the dilemma of citizen dissatisfaction with public services.
How to satisfy dissatisfied citizens with urban public services? The case from Nanjing, China
Li, Zhe (author) / Wu, Jiannan (author) / Desouza, Kevin C. (author) / Chen, Zitao (author)
Urban Research & Practice ; 15 ; 464-471
2022-05-27
8 pages
Article (Journal)
Electronic Resource
Unknown
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