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Empathy and Design. A new perspective
In this contribution we discuss the value of empathic experience as a result to achieve through design driven solutions.
Following a phenomenological framework, we draw attention on empathy as an intersubjective experience human relationships are grounded in. Accordingly, we argue that design approach should address the issue of how to create the conditions for the empathic experience, for it is “the very means by which we create social life and advance civilization” (Rifkin, 2010, Chapter 1, Section 2)).
From this perspective we reconsider the role of empathy as it is acknowledged in design, shifting it from being a tool for designing more ‘marketable’ and human centred products and/or services, to a pursued effect for products and/or services concerned with relational issues. To achieve this shift we will review the literature about empathy and design, on the one hand, and the application of the Relational Aesthetics theory to design, on the other.
Empathy and Design. A new perspective
In this contribution we discuss the value of empathic experience as a result to achieve through design driven solutions.
Following a phenomenological framework, we draw attention on empathy as an intersubjective experience human relationships are grounded in. Accordingly, we argue that design approach should address the issue of how to create the conditions for the empathic experience, for it is “the very means by which we create social life and advance civilization” (Rifkin, 2010, Chapter 1, Section 2)).
From this perspective we reconsider the role of empathy as it is acknowledged in design, shifting it from being a tool for designing more ‘marketable’ and human centred products and/or services, to a pursued effect for products and/or services concerned with relational issues. To achieve this shift we will review the literature about empathy and design, on the one hand, and the application of the Relational Aesthetics theory to design, on the other.
Empathy and Design. A new perspective
Devecchi, Alice (author) / Guerrini, Luca (author)
The Design Journal ; 20 ; S4357-S4364
2017-07-28
Article (Journal)
Electronic Resource
English
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