A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
What perspectives do customers have on drinking water issues? How are they willing to participate in water utility decisions?
This discussion about what consumers really want was held June 18, 1995, in Anaheim, Calif. Moderator was Melissa J. Stanford, public policy and management consultant, 1569 Broad‐view Terrace, Columbus, OH 43212, formerly special projects coordinator for the Ohio Consumers' Counsel. Participants included Allen M.A. Buckingham, member of the board of directors of the American Association of Retired Persons, 6605 S. Sherman, Littleton, CO 80121; Tony Dearness, Consumers' Association of Canada, 267 O'Connor St., Suite 307, Ottawa, ON K2P 1V3; Robert E. Hurd, principal, Robert Hurd & Associates, 107 S. West St., Suite 102, Alexandria, VA 22314, formerly of Apogee Research Inc. in Bethesda, Md.; Bonnie N. Lam, Housing Services, City of Santa Ana, 500 W. Santa Ana Blvd., Suite 400, Santa Ana, CA 92701; and Jan Schrieber, marketing and communications manager for NuReality, 2907 Daimler St., Santa Ana, CA 92705.
What perspectives do customers have on drinking water issues? How are they willing to participate in water utility decisions?
This discussion about what consumers really want was held June 18, 1995, in Anaheim, Calif. Moderator was Melissa J. Stanford, public policy and management consultant, 1569 Broad‐view Terrace, Columbus, OH 43212, formerly special projects coordinator for the Ohio Consumers' Counsel. Participants included Allen M.A. Buckingham, member of the board of directors of the American Association of Retired Persons, 6605 S. Sherman, Littleton, CO 80121; Tony Dearness, Consumers' Association of Canada, 267 O'Connor St., Suite 307, Ottawa, ON K2P 1V3; Robert E. Hurd, principal, Robert Hurd & Associates, 107 S. West St., Suite 102, Alexandria, VA 22314, formerly of Apogee Research Inc. in Bethesda, Md.; Bonnie N. Lam, Housing Services, City of Santa Ana, 500 W. Santa Ana Blvd., Suite 400, Santa Ana, CA 92701; and Jan Schrieber, marketing and communications manager for NuReality, 2907 Daimler St., Santa Ana, CA 92705.
What Do Customers Want?
Stanford, Melissa J. (author)
Journal ‐ American Water Works Association ; 88 ; 26-32
1996-03-01
4 pages
Article (Journal)
Electronic Resource
English
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