A platform for research: civil engineering, architecture and urbanism
A platform for research: civil engineering, architecture and urbanism
This article focuses on the customer as being an important player in the daily events of every water utility. Everything a water repair or inspection crew does has a direct impact on a customer somewhere. Sometimes the activity affects whole neighborhoods, sometimes whole cities. Customer service must be one of the first considerations when planning a maintenance activity. The importance of respecting the customer is discussed, along with making sure the customer has a voice in maintenance activities.
This article focuses on the customer as being an important player in the daily events of every water utility. Everything a water repair or inspection crew does has a direct impact on a customer somewhere. Sometimes the activity affects whole neighborhoods, sometimes whole cities. Customer service must be one of the first considerations when planning a maintenance activity. The importance of respecting the customer is discussed, along with making sure the customer has a voice in maintenance activities.
Whose lawn is it, anyway?
Thomas, Sheldon (author)
Journal ‐ American Water Works Association ; 96 ; 22-23
2004-10-01
2 pages
Article (Journal)
Electronic Resource
English
Whose lawn is it anyway? Redefining problems and the implementation of municipal stormwater policies
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